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Customer Service Representative

2 months ago

Murfreesboro, Tennessee, United States R1 RCM Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team in the Emergency Department. As a key member of our patient registration team, you will play a vital role in ensuring the smooth and efficient registration process for our patients.

As a Customer Service Representative, you will be responsible for collecting patient and insurance information, working across multiple screens to input data accurately and quickly, and providing exceptional customer service to patients and their families. You will work in a fast-paced environment, often on your feet, and must be able to think critically and problem-solve in a high-stress situation.

Key Responsibilities
  • Collect patient and insurance information accurately and efficiently
  • Work across multiple screens to input data quickly and accurately
  • Provide exceptional customer service to patients and their families
  • Work in a fast-paced environment, often on your feet
  • Think critically and problem-solve in a high-stress situation
What We Offer

We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is committed to providing exceptional patient care, and we are looking for individuals who share our passion for delivering high-quality service.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is looking for a challenging and rewarding role, we encourage you to apply.

Requirements
  • High school diploma or equivalent required
  • Previous experience in a customer service or registration role preferred
  • Ability to work in a fast-paced environment and think critically
  • Excellent communication and interpersonal skills