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Customer Service Specialist

2 months ago

Edmond, Oklahoma, United States American Fidelity Full time
{"Job Title": "Customer Service Complex", "Job Description": "Job Summary

We are seeking a highly skilled Customer Service Complex professional to join our team at American Fidelity. As a key member of our customer service team, you will be responsible for providing exceptional service to internal and external customers, resolving complex inquiries and service requests, and working independently to achieve results.

Key Responsibilities
  • Provide complex service to internal and external customers, utilizing excellent verbal and written communication skills.
  • Resolve the most complex customer inquiries and completes the most complex customer service requests independently.
  • Handle the most complex work assignments, works independently, and serves as a mentor/guide to other customer service colleagues.
  • Take appropriate action to handle escalated customer situations for routine, moderate, complex, and the most complex issues.
Requirements
  • Excellent customer service skills.
  • Excellent math skills.
  • Excellent analytical skills.
  • Advanced communication skills.
  • Excellent writing skills.
  • Advanced interpersonal skills.
  • Advanced coordination and collaboration skills.
  • Exceptional professional attire and demeanor.
  • Strong knowledge of qualified retirement accounts.
  • Strong knowledge of universal life, dynamic life, security general life, single deposit life annuity, ordinary life, and variable and fixed annuity products.
  • Proven ability to work in a high-volume, quick-paced production environment.
  • Known and demonstrated ability to be prompt and accurate with work product.
  • Proven ability to change and demonstrated openness to change.
  • Strong leadership skills.
  • Proven ability to multi-task and achieve stated goals.
  • May require excellent knowledge of IRS Code S125 rules and regulations.
  • May require COBRA/EBA knowledge and/or certification.
  • May require proven bilingual skills (verbal and/or written communications).
  • 3 years customer service and/or COBRA/EBA experience required. Associate degree acceptable in lieu of experience.
", "Language Code": "en-US"}