Bilingual Customer Support Specialist
3 weeks ago
Job Location
Corporate Office - Oklahoma City, OK
Salary Range
$16.70 - $17.20
Description
Jasco is seeking a highly skilled Bilingual Consumer Care Tech Specialist to provide exceptional customer service and technical support for our products.
This role involves handling phone calls from customers, troubleshooting issues, answering general questions, and resolving consumer complaints.
As a specialist, you will receive comprehensive training on Jasco's products, including universal remotes, antennas, timers, and home automation devices.
You will also serve as a platform for customers to provide feedback on our products, packaging, and manuals, helping us to improve and enhance our offerings.
Key Responsibilities:
- Provide exceptional customer service and technical support via phone calls
- Troubleshoot issues and resolve consumer complaints
- Answer general questions and provide product information
- Participate in training programs to stay up-to-date on Jasco's products and services
- Collect and provide feedback from customers to improve our products and services
Competencies
Action-Oriented, Being Resilient, Communicates Effectively, Demonstrates Self-Awareness, Quality of Work, Situational Adaptability
Qualifications
- Previous customer service/call center experience is preferred
- Working knowledge of consumer electronics is desired
- Fluent written/spoken English and Spanish required
- Competency in a Microsoft Windows computer environment desired
- Ability to lift and carry products, chairs, returns, and office supplies as needed
Jasco is an Equal Opportunity/Affirmative Action/E-Verify Employer
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