Customer Service Representative

9 hours ago


Edmond, Oklahoma, United States Westlake Hardware Full time
About Westlake Ace Hardware

Ace Retail Holdings, a division of Ace Hardware Corporation, is one of the largest hardware retailers in the United States, operating over 150 neighborhood stores throughout the country. Our company has been in operation for over a century and is headquartered in Lenexa, Kansas.

Our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence guide our daily decisions and interactions with others.

Job Summary

The Sales Associate will assist in receiving, stocking, pricing merchandise, and maintaining a clean and orderly store environment.

Key Responsibilities:

Customer Service
  • Provide exceptional customer service, ensuring a positive representation of Westlake Ace Hardware.
  • Proactively assist customers in solving problems and greeting them throughout the store.
  • Ensure all pages and calls are answered promptly, courteously, and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
Store Operations
  • Assist in maintaining a positive, professional, and safe work environment.
  • Assist with receiving, checking in, and stocking merchandise throughout the store.
  • Ensure back stock levels are maintained and assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
  • Provide assistance to Department Specialists, including price changes and special orders.
Requirements
  • High School or GED equivalent required.
  • Formal retail experience preferred.
  • Ability to stand, walk, lift up to 25lbs, and climb.
Compensation

$12.00 - $13.00/Hour

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