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Hotel Reservation Coordinator

1 month ago

Biloxi, Mississippi, United States Golden Nugget Hotels & Casinos Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservation Agent to join our team at Golden Nugget Hotels & Casinos. As a key member of our front desk team, you will be responsible for coordinating all reservations activity on the property, ensuring maximum room occupancy and highest possible room rates.

Key Responsibilities
  • Handle all incoming and outgoing reservation requests from Casino Host and 3rd party booking sites in a prompt, courteous, and efficient manner.
  • Assist with group sales reservations and maintain accurate records of corporate, special rates, and preferred company rates.
  • Keep accurate reservation control to ensure maximum room occupancy and highest possible room rates.
  • Answer all inbound calls to the property while routing them to the correct department.
  • Assure the safety and security of guests and employees.
  • Perform other duties as assigned.
Requirements
  • Ability to work flexible schedules, including nights, weekends, and holidays.
  • Ability to deliver a service level that creates an atmosphere making our guests want to return, giving each guest a positive, memorable experience.
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
  • Must present an image of excitement and enthusiasm while being able to project a professional appearance and demeanor.
  • Excellent interpersonal, organizational, and communication skills.
  • Display strong work ethic and teamwork.
  • Completion of high school or equivalent.
  • One year experience in a high-volume hotel as a desk clerk or reservationist.
What We Offer

Competitive hourly rate of USD $13.00/Hr.