Massage Therapist

4 weeks ago

Biloxi, United States IP Casino Resort Spa Full time

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Massage Therapist is responsible for guest satisfaction in the spa by performing services to the best of their ability and maintaining spa standards throughout all procedures. In addition, appointments will occur at reserved times with no delay. The Massage Therapist will maintain the cleanliness of the treatment rooms and prep rooms in a professional manner at all times and follow all established protocols and checklists to enhance the operation and guest experience.

  • Constantly demonstrate exceptional knowledge of the spas massage and body treatments and the products used, their benefits, and ingredients and be able to communicate these to guests.
  • Constantly provide excellent massage and body treatment services to all spa guests.
  • Constantly follow all established treatment protocols for the proper and consistent execution and do so within specified timeliness and without deviation.
  • Constantly assist guests with retail product selections and educate them on correct use.
  • Constantly notify spa desk personnel of service upgrades and / or changes.
  • Constantly greet all guests who enter the spa and display knowledge of services available.
  • Constantly display meticulous professional appearance and conduct at all times with both guests and employees.
  • Constantly make all guests feel welcome and take ownership of simple requests.
  • Constantly meet or exceed retail goals.
  • Constantly report any service issues immediately.
  • Constantly assist in other areas of the spa as needed including reception, spa attendant duties and retail areas without being prompted to do so.
  • Constantly maintain equipment and supplies on a daily basis.
  • Constantly maintain all work related areas in accordance with room standards.
  • Frequently provide demonstration of massage and body treatments and assist in services training for other hotel personnel.
Qualifications

  • Must possess a current valid state/ county Massage Therapist licenses recognized by the local governing board.
  • National Certification.
  • Minimum of 750 hours of training at a recognized massage school.
  • At least one year experience in an upscale spa operation.
  • Ability to remain calm and organized in busy environment.
  • High school level reading, writing and mathematical skills. Excellent communication skills.
  • Physically able to stand, bend, lean, and walk for up to 10 hours. Able to lift and carry up to 20 pounds.
  • Must be able to work flexible hours including weekends and holidays.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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