Convention Services Coordinator

4 weeks ago

Biloxi, Mississippi, United States Boyd Gaming Full time
Job Summary

As a Convention Services Coordinator at Boyd Gaming, you will be responsible for ensuring the success of conventions and events. This includes maintaining strong client relations, communicating convention specifications, and executing logistics. You will also be responsible for coordinating with meeting planners, handling event contracts, and monitoring program deadlines. Additionally, you will be responsible for financial management of each group's account and participating in site inspections. If you have strong organizational and multi-tasking skills, excellent customer service skills, and a working knowledge of banquet functions, room sets, A/V, and Food and Beverage, we encourage you to apply for this exciting opportunity.

Responsibilities
  • Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the attendees.
  • Are responsible for their event contracts and making sure both parties meet their obligations.
  • Assist meeting planner with their coordinating details and services.
  • Coordinates and handles all logistics, including outside vendors and all hotel services assigned to the meeting planner.
  • Keep an open line of communication to all departments necessary during the planning process.
  • Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.
  • Produce and distribute convention resume and communicate any changes and updated information to the departments.
  • Attend weekly BEO meetings and any other meetings dealing with the group. Set up pre-con and debriefing meetings as needed.
  • Responsible for financial management of each groups account.
  • Participate in site inspections which may also include entertaining the client on property for cocktails or food.
  • Responsible for maintaining existing catering accounts as well as actively soliciting new business.
  • Conducts general office and administrative duties including: detailing of events, diagrams, responding to incoming phone calls, produce memos, booking forms, banquet event orders, etc.
  • Responsible for educating themselves on current food and beverage trends.
  • Works extended hours, including weekends to accommodate a client needs.
  • Represent the IP in a positive image when on and off property.
Requirements
  • Must be detail-oriented with strong organizational and multi-tasking skills.
  • Must have strong working knowledge of banquet functions, room sets, A/V, and Food and Beverage.
  • Must have exceptional customer skills and communication skills.
  • Must be able to obtain/maintain any necessary licenses and/or certifications.
Working Conditions
  • Constant sitting, listening, reading, writing, speaking.
  • Frequent walking distances of 10 to 30 feet between various areas of the department.
  • Occasionally carrying, pushing, and pulling of items up to 20 lbs.
  • Occasionally stooping, walking distances up to 100 ft throughout the property.
  • Constant concentration required amid numerous distractions.
  • Frequently using wrist motion, dexterity, eye/hand coordination, writing and typing.
  • Work is performed indoors in a climate controlled environment.
  • Occasional physical labor is required indoors/outdoors to assist with banquet set up.

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