Technical Content Specialist

3 days ago


New York, New York, United States Photon Full time
About the Role

Photon is seeking a highly skilled Technical Content Specialist to join our team. As a key member of our documentation team, you will be responsible for creating high-quality technical documentation that meets the needs of our customers and internal stakeholders.

Key Responsibilities
  • Documentation Development: Collaborate with cross-functional teams to develop user manuals, guides, and other technical documentation that is clear, concise, and easy to understand.
  • Product Support: Work closely with our product and development teams to ensure that technical specifications are translated into user-friendly content that meets the needs of our customers.
  • User Support: Develop documentation that aids our support specialists in troubleshooting and resolving issues, including knowledge base articles and troubleshooting guides.
  • Training Material Development: Assist in the development of effective training materials for clients, including writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.
  • Quality Assurance: Review documentation to ensure it is accurate, up-to-date, and meets the needs of our customers.
  • Continuous Improvement: Ensure that the flow of improvements from support to documentation updates to training material updates is working smoothly and accurately.
Requirements
  • Education: Bachelor's degree in a relevant field, such as English, Communications, Technical Writing, or Computer Science.
  • Experience: Minimum 3-6 years of experience in technical writing, preferably in the financial sector.
  • Skills: Proven ability to understand and explain complex technical concepts concisely, exceptional writing, proofreading, and editing skills, strong research skills, and experience working with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence.
  • Preferred Qualifications: Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc., and strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages, and version control.
What We Offer

Photon offers a dynamic and collaborative work environment, competitive compensation and benefits package, and opportunities for professional growth and development.



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