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Event Planning Manager

2 months ago

New York, New York, United States AMAN Full time
Job Summary

We are seeking a highly skilled and experienced Senior Event Manager to join our team at Aman New York. The successful candidate will be responsible for planning, directing, and managing the coordination of all event details and logistics.

Key Responsibilities
  • Act as the primary point of contact for event clients, providing exceptional service and ensuring a positive experience.
  • Manage client relationships, responding promptly and efficiently to client inquiries and concerns.
  • Proactively engage with clients to anticipate their needs and exceed their expectations.
  • Ensure all event information is up-to-date and accurately documented in our event management system.
  • Collaborate with other departments to accommodate special requests for high-profile guests, clients, and partners.
  • Implement event execution procedures in line with the Director of Events & General Managers' vision and standards.
  • Detail event blueprints and create floor plans based on the outlet.
  • Develop and distribute up-to-date event floor plans, event briefs, day-of supervisor event packets, and rental orders.
  • Assist in the setup, breakdown, and execution of events.
  • Ensure all event rentals are scheduled conveniently for the hotel's operations.
  • Maintain a calendar of events through our event management system and attend all necessary event meetings and calls.
  • Communicate with sales, culinary, and hotel management as needed.
  • Interface with the back-of-house staff to ensure proper delivery and coordination of food service.
  • Liaise with external vendors leading up to and throughout the event, including deliveries and pickups.
  • Responsible for collecting and organizing all event final payments as per the signed agreement.
  • Work closely with the accounting team to ensure AR reports are up-to-date and accurate, correcting any discrepancies or late payments.
  • Process event close-out checks on the night of or the following morning of each event.
Requirements
  • 3 years' experience in a luxury hotel environment or similar setting in restaurants or food and beverage.
  • Must have experience with event management software, preferably Tripleseat.
  • Must be capable of working in a team-oriented environment to achieve the hotel's common goal of guest satisfaction.
  • Positive, engaging, and energetic personality.
  • Must be personable with guests and able to anticipate their needs.
  • Able to be organized, manage time wisely, and work with little to no direct supervision.
  • Very high attention to detail.
  • Sensitive to cultural nuances.
  • Excellent communication skills, both written and verbal, in English.
  • Able to handle a multitude of tasks in an intense, fast-paced environment.
  • Excellent people skills and the ability to work under pressure and with various stakeholders.
  • Ability to maintain a clean and professional appearance as per company policies.
  • Ability to carry, push, and pull up to 30 lbs; standing, bending, and lifting may be required.
  • Multi-lingual is a plus.
  • Must be able to take constructive criticism and work well in a team dynamic.
  • Must have full schedule availability.