Retail Spa Operations Manager
6 days ago
We are seeking a highly skilled and experienced Spa Retail Manager to join our team at iCIMS Organic ZipApply. As a key member of our retail operations team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of product knowledge.
Key Responsibilities- Leadership and Management
- Direct and manage a team of retail sales staff to achieve sales targets and provide exceptional customer service.
- Develop and implement strategies to improve sales performance, customer satisfaction, and employee engagement.
- Product Knowledge and Sales
- Stay up-to-date with product knowledge and features to provide expert advice to customers.
- Develop and maintain strong relationships with customers to drive sales growth and loyalty.
- Operations and Administration
- Manage the day-to-day operations of the retail store, including inventory management, visual merchandising, and store maintenance.
- Process transactions, handle customer complaints, and resolve issues in a professional and courteous manner.
- Education and Experience
- High school diploma or equivalent required; bachelor's degree in a related field preferred.
- Minimum 1-2 years of retail management experience, preferably in a luxury spa or retail environment.
- Skills and Qualifications
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong product knowledge and sales skills, with the ability to provide expert advice to customers.
- Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
- Proficient in Microsoft Office and other retail software applications.
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.
- Must be able to lift 50 pounds.
- Requires frequent standing, walking, and some sitting.
- Must be able to reach with hands and arms.
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