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Spa Retail Supervisor

2 months ago

Fort Lauderdale, Florida, United States Seminole Gaming Full time
Job Description

Overview

About Seminole Gaming

Seminole Gaming is a premier entertainment and hospitality organization that offers an exceptional experience in gaming and relaxation. Our facilities are designed to provide a luxurious atmosphere, featuring state-of-the-art amenities and a commitment to guest satisfaction.

Benefits & Perks:

We provide an extensive range of benefits, including Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunities, and much more. Please refer to our benefits documentation for a complete list.


Responsibilities

Under the guidance of the Spa Manager, the Spa Retail Supervisor will lead the Spa team, ensuring a memorable and enjoyable experience for our guests while promoting product sales and services.

Key Responsibilities:

  • Adhere to all Gaming Commission Regulations and company policies.
  • Maintain confidentiality and discretion regarding guest information.
  • Foster positive guest relations and resolve any complaints to ensure satisfaction.
  • Oversee the cleanliness and organization of retail areas.
  • Utilize property management and inventory systems effectively.
  • Ensure the store is adequately staffed, stocked, and organized daily.
  • Identify and address pricing discrepancies promptly.
  • Manage the processing of damaged or transferred merchandise.
  • Facilitate open communication between management and staff.
  • Enhance the visual appeal of the store through creative merchandising.
  • Monitor inventory levels and implement shrinkage control measures.
  • Develop standard operating procedures for retail operations.
  • Oversee training and development of retail sales staff.
  • Collaborate with the Director of Spa to explore retail opportunities.
  • Address guest concerns effectively while upholding business practices.
  • Prepare daily reports and highlight significant trends to management.
  • Order supplies and create attractive retail displays to boost sales.
  • Ensure compliance with responsible gaming and alcohol service standards.
  • Report any illegal activities or ethical violations to management.
  • Maintain a clean and safe work environment, adhering to safety guidelines.
  • Assist in the recruitment, training, and evaluation of team members.
  • Perform general administrative tasks as required.
  • Other duties as assigned.

Qualifications

A High School Diploma or equivalent is required, along with a minimum of one year of customer service experience. Supervisory experience in a luxury spa setting is preferred. A degree in Hospitality Management is an advantage.

  • Ability to create a welcoming atmosphere that encourages guest return.
  • Dedication to exceeding expectations in all responsibilities.
  • Professional demeanor with a positive and enthusiastic attitude.
  • Familiarity with industry concepts and practices.
  • Strong organizational, communication, and multitasking skills.
  • Effective time management abilities.
  • Proficient in English communication, both written and verbal.
  • Basic mathematical skills for inventory management.
  • Ability to manage in dynamic situations requiring sound judgment.
  • Proficient in Microsoft Office Suite, including Excel, Outlook, and Word.
  • Must apply for and maintain eligibility for the necessary gaming license.

WORK ENVIRONMENT:

The role requires physical stamina, including the ability to lift up to 50 pounds, frequent standing, walking, and some sitting. Vision capabilities should include close, distance, color, and peripheral vision.

CLOSING:

Seminole Gaming prioritizes Native American applicants in its hiring practices. All candidates must undergo a background check as part of the employment process.

Disclaimer
This job description is intended to provide an accurate reflection of the current position. Management reserves the right to revise job duties as necessary.