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Senior Retail Operations Manager

2 months ago

Fort Myers, Florida, United States Cookie's Retail - CR Management Co LLC Full time
Job Summary

We are seeking an experienced Executive Retail Store Manager to lead our retail store team at Cookie's Retail - CR Management Co LLC. The successful candidate will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high-performing team.

Key Responsibilities
  • Customer Experience: Ensure a world-class customer experience by executing our customer-first culture, providing excellent customer service, and maintaining high visual presentation standards.
  • Team Management: Partner with CO-Managers and Leads to set hiring standards, oversee onboarding programs, and develop talent to build a team that embodies our brand values.
  • Operations: Manage inventory, shrink, and loss prevention controls, and oversee the execution of all initiatives as outlined on the master calendar.
  • Performance Management: Analyze sales reports, identify business trends, and react quickly to drive profitable sales growth.
  • Leadership: Model a culture of open communication, teamwork, and continuous learning, and make decisions that drive business results.
Requirements
  • Experience: Minimum of 5 years of high-volume/flagship management experience in retail or a comparable environment.
  • Skills: Proven ability to drive sales results, analyze selling reports, and make decisions that drive business growth.
  • Qualifications: Passion for the cannabis industry, strong communication and customer service skills, and ability to identify top talent and train/develop/retain great people.
Competencies
  • Leadership: Strong leadership and delegation skills, with the ability to coach, motivate, and develop team members.
  • Business Acumen: Thorough understanding of the cannabis industry, with the ability to analyze sales reports and make decisions that drive business growth.
  • Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders.
Work Environment

This role operates in a professional store environment, with a focus on providing a world-class customer experience. The successful candidate will be required to work a flexible schedule, including nights, weekends, and holidays, and will be expected to travel to other store locations as needed.