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Senior Administrative Coordinator

1 month ago

Livermore, California, United States The Norland Group Full time
Job Overview

We are seeking a highly skilled and experienced Administrative Clerk to join our team at The Norland Group. As a key member of our administrative services team, you will be responsible for providing exceptional support to our customers and colleagues.

Key Responsibilities:

  • Oversee the completion of rosters, session creation, course creation, and enrollment management, ensuring seamless execution of training initiatives.
  • Work closely with Academy leaders to plan, forecast, schedule, and implement enterprise-wide training initiatives, driving business growth and customer satisfaction.
  • Coordinate complex processes, including apprentice programs, On-the-Job Training, structured learning paths, and off-site location booking, ensuring efficient and effective delivery of services.
  • Maintain the integrity of training data within SAP by developing and enforcing quality control processes, supporting governance and compliance.
  • Implement technology projects within respective schools, such as iPads, ensuring process consistency and driving innovation.
  • Provide consulting services to delivery and curriculum teams on operational and learning technology capabilities, driving business outcomes.
  • Lead efforts toward more efficient, automated processes through Continuous Improvement initiatives, ensuring seamless operational support and a consistent, centralized business approach.
  • Provide leadership, training, and guidance to lower-level team members, contractors, and temporary staff, assigning and prioritizing work effectively.
  • Create training manuals, job aids, process maps, and other documentation for cross-training and knowledge transfer purposes.
  • Participate in ad-hoc project requests as needed, coordinating with vendors and sourcing, approving invoices, and managing data requests.

Requirements:

  • High School or General Education Development (GED) diploma
  • 4 years of combined experience working within a training organization and/or SAP or other Learning Management System (LMS) or equivalent

What We Offer:

We are committed to providing career advancement opportunities to our associates, bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe in the importance of people management, professionalism, and accountability, and we choose employees who share these values.