Patient Services Coordinator
2 weeks ago
Position Overview:
At CNS Healthcare, a Certified Community Behavioral Health Clinic, we are dedicated to enhancing the well-being of our community members.
The Customer Care Team serves as the welcoming face of our organization.
We seek an individual who is eager to assist colleagues, clients, and the community throughout the day.
The Patient Services Coordinator is crucial in representing our agency, often being the first point of contact for clients and visitors at our facilities.
This role is entrusted with creating a friendly and inviting atmosphere while delivering exceptional customer service.Compensation Details:
The initial compensation for this role is set at $17.50 per hour, determined by non-discriminatory factors such as skills and experience.
Benefits of Joining Us:
As part of our team, you will have the chance to make a significant difference in our community and the lives of those we assist.
Some key benefits include:
- Comprehensive medical insurance options
- Employer-sponsored benefits such as dental, vision, life, and short-term disability insurance
- Retirement plan with generous company contributions and matching
- Generous paid time off starting at 18 days annually
- 16 paid holidays, including 3 floating holidays
- Paid parental leave
- Eligibility for student loan forgiveness programs
Interested in understanding more about this position? Below is a summary of responsibilities and qualifications:
Key Responsibilities:- Greet and check-in clients, ensuring accurate updates in the electronic health record and collecting necessary payments.
- Assist clients with check-out procedures, including appointment scheduling.
- Collect and document insurance details.
- Coordinate transportation and additional services for clients.
- Maintain a tidy and welcoming reception area.
- Review and update client information in the electronic health record system as required.
- Keep up-to-date agency resources, including calendars and program directories.
- Provide support across various Customer Care Team functions and locations as needed.
- Adhere to quality care initiatives and compliance standards.
- Ensure interactions with clients, guests, and staff reflect CNS Healthcare's service standards.
- Engage in professional development through ongoing education and training.
- Maintain compliance with established policies, procedures, and regulations.
- Perform additional related duties as assigned.
Qualifications:
Required:
- High School Diploma or equivalent.
- Experience in customer service roles.
- Commitment to delivering outstanding customer service in a diverse environment.
- Proficiency in data entry and telephone communication.
- Ability to take initiative and work collaboratively.
- Valid Driver's License and reliable transportation.
- Experience in an administrative or medical office setting.
- Familiarity with behavioral health services.
- Proficiency in Microsoft Office and electronic health records.
- Bilingual skills.
CNS Healthcare is a non-profit, Certified Community Behavioral Health Clinic operating multiple clinics and clubhouses in Southeastern Michigan.
With a dedicated team of approximately 400 professionals, we provide services to over 7,000 individuals each year, focusing on integrated health services and a patient-centered approach. For more information about our mission and values, please visit our website.COVID-19 Vaccination Requirement:
CNS Healthcare adheres to all applicable COVID-19 vaccination laws. Candidates must provide proof of full vaccination upon employment. Accommodations for medical or religious exemptions will be considered on a case-by-case basis.
We are an Equal Opportunity Employer, committed to diversity and inclusion in our workforce.
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