Director of Collections
2 weeks ago
Cogent Communications is a leading provider of high-speed Internet access and point-to-point transport services. We are seeking a highly skilled Director of Collections to join our team.
About the RoleThe Director of Collections will be responsible for overseeing the Company's collection process for its US customers. This includes direct oversight of the Accounts Receivable/Collection and Revenue Cycle process, leading a team to improve the financial position by collecting on past-due accounts, and training representatives in credit/collection policies.
Key Responsibilities- Monitor and reduce DSO's for the Company's US customers
- Manage team of collection agents through budget/business plans with oversight responsibility to department objectives
- Perform collections activities on delinquent accounts to include collections letters, email correspondence, phone calls
- Knowledge of and ability to manage any customers through foreclosures, bankruptcy proceedings, court petitions, etc.
- Continue the Company's goal to migrate customers to ACH transactions
- Develop and improve upon time-saving quality tools for strengthening work performance enabling successful tracking of process improvement and achievement of goals
- Demonstrate excellent written and verbal communication and negotiation skills while quickly progressing through various departments specializing in different financial areas to collect on accounts
- Work with business units to identify ways to improve customer service, identify and realize productivity improvements and reduce overall costs
- At least 5 years in a Director of Collections role
- Excellent written and verbal communication skills
- Proficiency in Microsoft Excel
- Experience in the telecommunications industry a plus
Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.
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