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Customer Service Representative
2 months ago
Staff My Agency is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agency, you will play a vital role in providing exceptional service to our customers and helping them achieve their insurance goals.
Responsibilities:- Establish and maintain strong relationships with customers through proactive communication and follow-up.
- Provide prompt, accurate, and friendly service to customers, addressing their inquiries and concerns regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
- Maintain a high level of productivity and efficiency while ensuring exceptional customer satisfaction.
- Competitive base pay
- Individual bonus opportunities
- Team bonus structure
- Comprehensive benefits package, including health insurance and retirement plan
- Paid time off and vacation days
- Opportunities for growth and advancement within the agency
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong organizational and time management skills
- Self-motivated and proactive approach to problem-solving
- Ability to learn and adapt to new systems and technologies
- Property & Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your resume for consideration.