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Customer Support Coordinator

1 month ago

Camas, Washington, United States nLIGHT Full time
Job Summary

nLIGHT is seeking a highly organized and customer-focused Customer Support Admin to join our team. As a key member of our support operations, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring seamless communication with our customers and internal teams.

Responsibilities:
  • Respond to service requests and dispatch technical personnel as needed.
  • Monitor service engineer availability and alert the manager of any shortages.
  • Manage customer service requests via email, logging request times and details, and responding to customers in a timely manner.
  • Update Salesforce CRM with meeting notes, opportunities, and customer profiles.
  • Manage service contracts and warranties, ensuring accurate and up-to-date records.
  • Assist with service quotes, using the Customer Support price list, and provide purchase order validation for service requests.
  • Manage spare part orders and returns, RMA support, and material transactions.
  • Coordinate with logistics to ensure timely shipments and custom clearance as needed.
  • Provide exceptional customer service, resolving technical issues and ensuring customer satisfaction.

Qualifications:
  • High school diploma or equivalent.
  • Excellent interpersonal and customer relationship skills.
  • Experience in a customer service environment.
  • Highly organized and comfortable taking charge.
  • Proficient in Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint.
  • Salesforce and FS360 Service CRM tool experience a plus.

What We Offer:
  • Competitive hourly pay range of $18.00 to $23.00.
  • Target cash bonus with potential payout of up to 2% of wages.
  • 80 hours of paid vacation per year, plus paid sick leave and 10 paid holidays.
  • Eligible for health benefits on the first day of the month after start date.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability, and life and AD&D insurance.
  • Employee assistance program, Aflac supplemental insurance, and flexible spending and health savings accounts.
  • Employee stock purchase plan, 401(k) with company match, and immediate vesting.
  • Jury duty and bereavement leave pay, tuition assistance, and pet insurance.

Equal Opportunity Employer:
nLIGHT is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at (360) 566-4460 or [email protected].