Customer Service Dispatcher

6 days ago


New York, New York, United States EMCOR Group Full time
Dispatch Coordinator Job Description

We are seeking an experienced Dispatch Coordinator to join our team. In this role, you will be responsible for coordinating and dispatching our technicians to ensure timely and efficient service delivery.

You will provide exceptional customer service through effective communication and issue resolution, while also ensuring that all tasks are completed accurately and efficiently.

As a key member of our team, you will have the opportunity to work collaboratively with internal stakeholders to ensure seamless service delivery and meet customer expectations.

Key Responsibilities:

  • Coordinate and dispatch technicians to ensure timely and efficient service delivery
  • Provide exceptional customer service through effective communication and issue resolution
  • Multitask and prioritize tasks to meet deadlines and achieve goals
  • Work collaboratively with internal stakeholders to ensure seamless service delivery
  • Analyze and resolve complex issues through effective problem-solving skills

Requirements:

  • Minimum 3-5 years of experience in dispatching and coordination
  • Strong customer service skills and experience working with customers
  • Excellent organizational and problem-solving skills
  • Able to work well under pressure and meet deadlines
  • Proficiency in Microsoft Office applications

Benefits:

  • Competitive salary range: $70,000 - $80,000 per year
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) Savings Plan and College Coach
  • Employee assistance program and flexible spending accounts


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