Telecom Support Specialist

3 weeks ago


Plano, Texas, United States The Reserves Network Full time
Job Overview

A leading electronics manufacturer is seeking an experienced Telecom Support Technician to join their team.

This role involves providing technical support to customers, troubleshooting and resolving complex issues, and ensuring prompt and professional communication.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and on-site visits.
  • Troubleshoot and resolve complex technical issues, escalating as necessary.
  • Log all calls and interactions into the database, maintaining detailed records.
  • Interface with customers to ensure issues are resolved promptly and professionally.
  • Assist with inventory management, troubleshooting, and technical support as needed.
  • Follow all internal policies, processes, and procedures for the Technical Support department.

Requirements:

  • Associate's degree in Electronics or related field, or equivalent required.
  • Basic understanding of DC power required.
  • Two to four years of previous technical support experience in telecom power equipment or product repair/test required.
  • Demonstrated proficiency with computer software, including MS Office, email, and ERP/financial accounting systems.
  • Effective communication, time management, and organizational skills required.
  • Excellent analytical and troubleshooting skills required.

Why Work with Us?

  • Eligible to enroll in medical, dental, and vision insurance.
  • Weekly pay periods.
  • Direct deposit offered.
  • Monday through Friday work schedule.

The Reserves Network is a career partner, prioritizing your professional growth and job satisfaction. We offer personalized career guidance, access to exclusive job opportunities, and a supportive team dedicated to helping you reach your career goals.



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