Telecom Support Specialist

2 weeks ago


Plano, Texas, United States The Reserves Network Inc Full time
Job Description

We are seeking a skilled Telecom Support Technician to join our team at The Reserves Network Inc. As a Telecom Support Technician, you will be responsible for providing technical support to customers, troubleshooting and resolving complex issues, and ensuring all safety requirements are followed.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and on-site visits.
  • Troubleshoot and resolve complex technical issues, including schematic-level troubleshooting.
  • Log all calls into the database with detailed information.
  • Interface with customers to ensure their issues are resolved promptly and professionally.
  • Assist in all inventories, troubleshooting, and technical support as needed.
  • Follow all internal policies, processes, and procedures for the Technical Support department.
Requirements:
  • Associate's degree in Electronics or related discipline, or equivalent required.
  • Basic understanding of DC power required.
  • Two to four years of previous technical support of telecom power equipment or product repair/test experience required.
  • Demonstrated proficiency with computer software, including MS Office, email, and ERP/financial accounting systems.
  • Effective communication, time management, and organizational skills required.
  • Excellent analytical and troubleshooting skills required.
Why Work with Us?
  • Eligible to enroll in medical, dental, and vision insurance.
  • Weekly pay periods.
  • Direct deposit offered.
  • Monday through Friday work schedule.


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