Network L1 NOC

2 months ago


Cary, United States HCLTech Full time

Position: Network L1/Help Desk

Location: Cary, NC

Fulltime (Onsite)


  • Must Network (LAN/WAN/WLAN)
  • 24x7 NOC support
  • CCNA (Routing /switching /wireless) certification mandatory.
  • Hands on experience 2+ Years experience is required


Responsibilities:

  • Hands on experience of Monitoring Enterprise LAN, WAN and WLAN environment through NMS.
  • Remote management and monitoring of Network operations via multiple tools
  • knowledge ITIL framework (Incident/change/service/Problem).
  • Knowledge of CMDB.
  • Good knowledge of ITSM (ServiceNow) ticket handling
  • Knowledge of Network (LAN/WAN/WLAN)
  • 24x7 NOC support to large global client that have distributed DC, LAN, WAN & WLAN setup.
  • Level 1.5 support of SOPs based troubleshooting.
  • Planning and perform upgrade of network devices.
  • Work with HW/SF vendors to resolve problems.
  • Good communication skill
  • Email and meeting etiquette.
  • CCNA (Routing /switching /wireless) certification mandatory.

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