Network L1 NOC
1 month ago
Position: Network L1/Help Desk
Location: Cary, NC
Fulltime (Onsite)
- Must Network (LAN/WAN/WLAN)
- 24x7 NOC support
- CCNA (Routing /switching /wireless) certification mandatory.
- Hands on experience 2+ Years experience is required
Responsibilities:
- Hands on experience of Monitoring Enterprise LAN, WAN and WLAN environment through NMS.
- Remote management and monitoring of Network operations via multiple tools
- knowledge ITIL framework (Incident/change/service/Problem).
- Knowledge of CMDB.
- Good knowledge of ITSM (ServiceNow) ticket handling
- Knowledge of Network (LAN/WAN/WLAN)
- 24x7 NOC support to large global client that have distributed DC, LAN, WAN & WLAN setup.
- Level 1.5 support of SOPs based troubleshooting.
- Planning and perform upgrade of network devices.
- Work with HW/SF vendors to resolve problems.
- Good communication skill
- Email and meeting etiquette.
- CCNA (Routing /switching /wireless) certification mandatory.
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