IT Services Supervisor

1 week ago

Spokane, Washington, United States Entre Technology Services Full time
Job Description

Entre Technology Services is seeking a highly skilled IT Services Supervisor to join our team. As a key member of our technical support team, you will be responsible for managing the activities and responsibilities of our service delivery team.

The successful candidate will have a strong technical background, with experience in managing technical teams and providing technical assistance to team members. They will also be responsible for ensuring that service and support is provided to clients at agreed levels.

This is a challenging and rewarding role that requires a high level of independence, strong client service and technical skills, and the ability to work well under pressure. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.

Key Responsibilities
  • Manage the team's daily activities and the dispatch process of service requests
  • Lead a small team of 5-8 resources
  • Conduct coaching conversations with team members
  • Provide disciplinary action when necessary, with help from management and HR
  • Conduct quarterly reviews with team members
  • Conduct one-on-one meetings with team members
  • Contribute to the continuity of computer services by providing the necessary technical leadership
  • Drive problem investigations and resolution as required
  • Design and maintain process documentation
  • Responsible for scheduling, escalation, and client satisfaction
  • Active role in daily management of all client calls
  • Ability to effectively and efficiently troubleshoot technical problems
  • Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems
  • Provides end-user training where required
  • Provide mentorship to staff and assist in the development of technical support from a career perspective
  • Ensure that systems, processes, and methodologies are followed according to company guidelines
  • Build relationships with clients and participate in necessary client meetings (Pre & Post Sales)
  • Skill in strategic planning with an ability to think ahead and plan over a 6-12 month time span
  • Any other duties as assigned by management
Technical Requirements
  • 4+ years helpdesk/field-onsite technical support experience providing complete network to end-point support services to small and medium-sized businesses
  • Demonstrated understanding of data integrity, standard backup practices, and associated hardware/software solutions. Experience with Veeam and Acronis backups preferred
  • Windows Server administration including spin-up, roll-out, and management including but not limited to Active Directory, GPOs, Trusts, Print Servers, etc.
  • Build and maintain virtual environments such as Hyper-V, VMware, Veeam & Azure
  • Workstation operating systems e.g., MAC, Windows 7 and later
  • Workstation productivity/operations application administration e.g., Microsoft Office, QuickBooks, etc.
  • Network Security - Router/Firewall experience i.e. Cisco, Meraki, SonicWall, Sophos & Barracuda firewalls & wireless environments
  • Cloud Environment management e.g., AWS, Azure, etc.
  • Enterprise email systems e.g., Microsoft Exchange, Google Suite, etc.
  • Office 365 deployment and security
Miscellaneous Requirements
  • Daily time entry accounting for at least 7 hours in the form of notes in service tickets
  • Monthly billing should be at least 80% or more of a typical month of about 160 hours available. Subtract 5% per technician that you lead.
  • Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness, and dependability
  • Ability to work in fast-paced environment and meet deadlines
  • Must be available for on-call approximately one week every three months
  • Must be available occasionally on nights and weekends to perform off-hour maintenance and projects
  • Highly organized, self-motivated, and self-directed
  • Professional customer service skills
  • Strong written and oral communication skills
  • Ability to create knowledge base articles and update customer documentation in IT Glue
  • Ability to lift 50+ pounds
  • Must be willing to travel for client on-site visits, some overnight stays may be required
  • Must have a valid driver's license, insurance, and reliable transportation
  • Legal authorization to work in the U.S.
Preferred Certifications
  • MCSA/MCSE/MCITP, VCP, ITIL, Project+, Network+, Security+, A+
Experience
  • Active Directory Support, Microsoft Windows and Windows Server Support
  • Microsoft Exchange Support: 3 years (Required)
  • Desktop Support: 3 years (Required)
  • Customer Service: 3 years (Required)
  • Virtualized Server Support: 3 years (Preferred)
  • Data Backup and Recovery Support: 2 years (Preferred)
  • Network Router, Switch, Wireless Support: 2 years (Preferred)
  • MSP (Managed Services Provider) Engineer: 2 years (Preferred)
  • Technical support in a production-based IT environment(s), preferably in multi-site environments: 4 years (Preferred)
  • Macintosh, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus

  • IT Services Supervisor

    7 days ago

    Spokane, Washington, United States Entre Technology Services Full time

    Job DescriptionEntre Technology Services is seeking a highly skilled IT Services Supervisor to join our team. As a key member of our technical support team, you will be responsible for managing the activities and responsibilities of our service delivery team.The successful candidate will have a strong technical background, with experience in managing...

  • IT Services Supervisor

    3 weeks ago

    Spokane, Washington, United States Entre Technology Services Full time

    Job Summary:Entre Technology Services is seeking a highly skilled and experienced IT Services Supervisor to join our team. As a key member of our technical support team, you will be responsible for managing the activities and responsibilities of our service delivery team, providing technical assistance, and ensuring exceptional client service and support.Key...

  • Clinical SUD Supervisor

    2 days ago

    Spokane, Washington, United States Pioneer Human Services Full time

    About the RoleWe are seeking a highly skilled Clinical SUD Supervisor to join our team at Pioneer Human Services. As a Clinical SUD Supervisor, you will play a critical role in providing quality treatment services to clients with substance use disorders using evidence-based and promising practices.Key ResponsibilitiesProvide supervision to SUDPTs and SUDPs,...

  • Guest Services Supervisor

    4 weeks ago

    Spokane, Washington, United States Davidson Hospitality Group Full time

    Position Overview:As a Guest Services Supervisor, you will be at the forefront of our hospitality operations, ensuring that every guest experience is exceptional.Key Responsibilities:- Lead and mentor the front desk team to provide outstanding service.- Oversee daily front office operations, ensuring efficiency and guest satisfaction.- Address guest...

  • Guest Services Supervisor

    1 month ago

    Spokane, Washington, United States Davidson Hospitality Group Full time

    Position Overview:We are seeking a motivated and customer-oriented individual to take on the role of Front Desk Supervisor. This position is essential in ensuring that our guests receive top-notch service throughout their stay.Key Responsibilities:- Lead and mentor the front desk team to maintain high standards of guest service.- Oversee daily operations at...

  • Customer Service Supervisor

    1 week ago

    Spokane, Washington, United States Frontier Behavioral Health Full time

    Job Title: Supervisor- Customer Service RepresentativeFrontier Behavioral Health is seeking a highly skilled and experienced Supervisor- Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for leading, mentoring, and developing assigned employees to ensure exceptional customer service and...

  • Supervisor of Central Service

    3 weeks ago

    Spokane, Washington, United States MultiCare Health System, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor of Central Service to join our team at MultiCare Health System, Inc. As a key member of our Sterile Processing Department, you will be responsible for ensuring the highest levels of service and quality in the processing of medical equipment and instruments.Key ResponsibilitiesSupervise and...

  • Supervisor of Central Service

    2 weeks ago

    Spokane, Washington, United States MultiCare Health System, Inc. Full time

    Job SummaryThe Supervisor of Central Service is a key role in the Sterile Processing Department, responsible for ensuring the highest levels of service and quality in the cleaning, sterilization, and assembly of medical equipment and instruments. This position requires strong leadership and communication skills, as well as the ability to maintain effective...

  • Supervisor of Central Service

    1 week ago

    Spokane, Washington, United States MultiCare Health System, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor of Central Service to join our team at MultiCare Health System, Inc. As a key member of our Sterile Processing Department, you will be responsible for ensuring the highest levels of service and quality in the processing of medical equipment and instruments.Key ResponsibilitiesSupervise and...

  • Supervisor of Perioperative Services

    21 hours ago

    Spokane, Washington, United States MultiCare Health System Full time

    Job SummaryWe are seeking a highly skilled and experienced Registered Nurse (RN) to serve as the Supervisor of our Eye Surgery Center. As a key member of our surgical team, you will be responsible for overseeing the daily operations of the OR, ensuring the highest level of patient care and satisfaction.Key ResponsibilitiesSupervise and direct nursing staff...

  • Supervisor of Central Service

    2 weeks ago

    Spokane, Washington, United States MultiCare Health System, Inc. Full time

    About the RoleThe Supervisor of Central Service is a key member of our Sterile Processing Department team, responsible for ensuring the highest levels of service and quality in the cleaning, sterilization, and assembly of medical equipment and instruments. This role requires strong leadership and communication skills, as well as a deep understanding of...

  • Supervisor of Central Service

    2 weeks ago

    Spokane, Washington, United States MultiCare Health System, Inc. Full time

    Job SummaryThe Supervisor of Central Service is a key role in the Sterile Processing Department, responsible for ensuring the highest levels of service and quality in the cleaning, sterilization, and assembly of medical equipment and instruments. This position requires strong leadership and communication skills, as well as the ability to maintain effective...

  • Service Operations Supervisor

    1 month ago

    Spokane, Washington, United States AutoNation Full time

    About AutoNation: AutoNation stands as one of the premier automotive retailers across the United States, delivering innovative offerings, outstanding services, and all-encompassing solutions that empower our customers to make informed choices tailored to their needs. Our extensive network of dealerships, backed by a well-recognized brand, provides a diverse...

  • Supervisor - Customer Service Representative

    4 weeks ago

    Spokane, Washington, United States Frontier Behavioral Health Full time

    Job Summary:The Customer Service Supervisor will lead, mentor, and develop assigned employees by participating in employee selection and hiring, training, coaching, and role modeling. The Supervisor will provide daily first-level problem-solving, cover staffing gaps as needed, and assist in resolving escalated customer concerns.Key Responsibilities:Problem...

  • Event Service Supervisor

    1 month ago

    Spokane, Washington, United States The Historic Davenport Hotel, Autograph Collection Full time

    Property Overview:The Historic Davenport Hotel, Autograph Collection stands as a distinguished landmark in Spokane, Washington, offering remarkable career opportunities for those in the hospitality sector who aspire to join a celebrated and historic team. By becoming part of our organization, you will align with a prestigious hospitality brand recognized for...

  • Elder Care Services Supervisor

    1 month ago

    Spokane, Washington, United States Family First Full time

    Position OverviewCompany BackgroundFamily First is committed to providing essential support for families, focusing on delivering comprehensive solutions for the care of elderly relatives. As a growing organization, we specialize in Care Management, Home Care, Licensed Counseling, and various services designed to assist families in managing the complexities...

  • Bistro Supervisor

    3 weeks ago

    Spokane, Washington, United States Fairwinds Spokane Full time

    About the RoleAt Fairwinds Spokane, we're seeking a highly skilled and experienced Bistro Supervisor to join our hospitality team. As a key member of our dining services team, you will be responsible for ensuring exceptional customer service and a seamless dining experience for our residents and their families.Key ResponsibilitiesFood Service Management:...

  • Supervisor - Customer Service Team Lead

    4 weeks ago

    Spokane, Washington, United States Frontier Behavioral Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Frontier Behavioral Health. As a key member of our customer service team, you will be responsible for leading, mentoring, and developing assigned employees to ensure exceptional customer service and support.Key ResponsibilitiesLead and mentor assigned...

  • Laboratory Supervisor

    2 weeks ago

    Spokane, Washington, United States K.A. Recruiting Full time

    Job SummaryWe are seeking a highly skilled and experienced Laboratory Supervisor to join our team at K.A. Recruiting. As a Laboratory Supervisor, you will be responsible for ensuring that all laboratory procedures are performed in accordance with regulatory, accrediting, and licensure requirements.Key ResponsibilitiesEnsure timely and efficient specimen...

  • Housekeeping Supervisor

    7 days ago

    Spokane, Washington, United States Touchmark Full time

    Housekeeper Supervisor OpportunityWe are seeking a highly skilled and experienced Housekeeper Supervisor to join our team at Touchmark. As a Housekeeper Supervisor, you will play a vital role in maintaining the highest level of cleanliness and order in our community.Key Responsibilities:Lead and mentor a team of Housekeepers to ensure excellent service...