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Customer Service Representative

2 months ago

Burlington, Iowa, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities:
  • Customer Service: Greet members, prospective members and guests, providing exceptional customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones in a friendly manner, assisting callers with questions, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member's accounts.
  • Member Support: Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements:
  • Customer Service Background: Preferred.
  • Basic Computer Proficiency: Required.
  • Passion for Fitness and Health: Essential.
  • Upbeat and Positive Attitude: Must.
  • Punctuality and Reliability: A must.
  • Exceptional Customer Service Skills: Able to interact in a positive and professional way with members and co-workers, exceeding member expectations.
  • Strong Listening Skills: Ability to empathize and problem solve.
  • Diplomacy: Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Age Requirement: Must be 18 years of age or older.
Physical Demands:
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 50 lbs.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.
Benefits:
  • Employee Recognition Program: Available.
  • Advancement Opportunities: Available.