Field Service Engineer 2

4 weeks ago

Washington, Washington, D.C., United States Intuitive Full time
Job Title: Field Service Engineer 2

At Intuitive, we are united behind our mission to advance minimally invasive care. We believe that our team members are the key to achieving this goal, and we are committed to fostering an inclusive and diverse environment that allows them to thrive.

Job Summary:

We are seeking a highly skilled Field Service Engineer 2 to join our team. As a Field Service Engineer 2, you will be responsible for installing, supporting, troubleshooting, repairing, and maintaining all Intuitive products in your assigned territory. This role requires expertise in electro-mechanical systems, specialized training, and excellent customer service and communication skills.

Key Responsibilities:
  • Perform scheduled maintenance activities, including system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades.
  • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.
  • Coordinate and perform system and hardware delivery and installation.
  • Ensure compliance with O.R. protocol and HIPAA standards.
  • Complete all administrative duties, including spare parts inventory, field activity reports, return material authorizations, expense reports, etc., within the prescribed timeframes.
  • Maintain all Intuitive provided items, including issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company-owned or issued assets.
  • Support Intuitive teams as required to facilitate company goals, such as assisting sales teams with trade show support, assisting Genesis teams with sterile reprocessing training, providing hospital contacts to other Intuitive teams, etc.
  • Provide feedback to HQ and participate in continuous improvement projects as required to improve processes and find efficiencies.
  • Complete all required training items, including equipment training for all Intuitive products in your assigned territory, Intuitive Surgical University classes, and professional development courses as required by management.
  • Maintain all aspects of your assigned territory, including responding to customer needs, maintaining system Ibase configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required.
Qualifications:
  • Provide technical support to end-users and other Intuitive employees.
  • Conduct training sessions at ISI, training centers, and hospitals.
  • Understand and comply with all department and company policies.
  • Provide management with a quarterly territory review and assessment.
  • Complete all administrative tasks in the required time frame.
  • Ability to travel ~60% within the travel and expense policy.
  • Ad hoc tasks assigned by management.
  • Reside within 30 miles of assigned territory location.
  • Willing to work a flex shift, second shift, or other type of shift as required by territory assignment and management.
  • Demonstrate individual characteristics expected of Intuitive personnel, such as character, capacity, energy, experience.
Working Conditions:
  • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
  • Clean driving record.
Preferred Skills and Experience:
  • 1-3 years of Field Service Experience preferred.
  • Minimum Associate's degree in related field or equivalent training/experience preferred.
  • Proven track record of troubleshooting electro-mechanical systems preferred.
  • Good written and oral communication skills.
  • General computer skills.
  • Solid administrative and record-keeping skills.

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