Customer Service Representative

1 week ago


Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: 4X10 Call Center Representative

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a 4X10 Call Center Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries, and driving sales growth.

Key Responsibilities:

- Resolve customer inquiries and issues in a timely and professional manner
- Utilize our customer experience methodology and state-of-the-art contact center technology to deliver exceptional customer service
- Develop and maintain a deep understanding of our products and services to effectively communicate with customers
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

Requirements:

- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Ability to work effectively in a team environment

What We Offer:

- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

About MCI Careers:

MCI Careers is a leading provider of business process outsourcing and customer experience solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Our team is passionate about making a difference in the lives of our customers and we are seeking like-minded individuals to join our team.

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