Regional Operations Leader

2 weeks ago


Knoxville, Tennessee, United States AT&T Spring Mobile Full time

Regional Operations Leader

As a key player in our organization, the Regional Operations Leader will oversee multiple locations, ensuring that each store operates at peak efficiency while delivering exceptional customer experiences. This role is akin to that of a dynamic business entrepreneur, focusing on sales performance, team development, customer satisfaction, and loss mitigation.

KEY RESPONSIBILITIES

  • Foster a positive and results-driven work environment to attract and retain top talent.
  • Utilize performance management tools to influence team development and business outcomes across various locations.
  • Ensure effective onboarding and continuous development of staff throughout the region.
  • Communicate growth opportunities and career paths to team members.
  • Encourage superior business performance by emphasizing key behaviors and results.
  • Exemplify the professional standards expected of all leaders within the organization.
  • Respond promptly to business opportunities identified through various performance metrics.
  • Ensure that staffing aligns with sales trends and operational needs.
  • Empower teams to address customer concerns swiftly and creatively.
  • Monitor inventory shrinkage and collaborate with loss prevention teams to implement safety measures.
  • Maintain store appearance and ensure compliance with company standards.
  • Coordinate with store leaders to ensure timely execution of promotions and initiatives.

CORE COMPETENCIES

  • Planning and Organization: Establish efficient workflows and prioritize tasks effectively.
  • Commitment Building: Utilize interpersonal skills to gain buy-in for ideas and plans.
  • Adaptability: Maintain effectiveness amidst changes in the work environment.
  • Technical Knowledge: Stay informed on industry trends and best practices.

QUALIFICATIONS

  • A minimum of 3 years of experience in a multi-unit leadership role.
  • A Bachelor’s degree in Business Administration or a related field is preferred.
  • Proven ability to motivate and retain talent.
  • Strong organizational skills with the ability to manage multiple projects.
  • Excellent communication skills, both verbal and written.

Join us in shaping the future of retail operations and delivering unparalleled service to our customers.



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