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Customer Engagement Specialist

2 months ago

Stockton, California, United States 3m Full time

ENSURING A SAFE WORK ENVIRONMENT

At 3M, we prioritize the health and safety of our employees. Here are some of the measures we have implemented:

Enhanced Cleaning: We have increased the frequency of cleaning and disinfecting our facilities.

Sanitization Stations: Hand sanitizer and disinfecting wipes are readily available throughout our locations.

Protective Gear: We provide face coverings to all employees.

Visitor Restrictions: Access to our facilities is limited to essential personnel only.

Health First: We encourage our team members to stay home if they are feeling unwell.

Travel Guidelines: We advise against the use of public transportation for work-related travel whenever possible.

JOIN OUR TEAM

At 3M, we share a common goal: to innovate and improve. We embrace a culture of collaboration and creativity, where every employee is empowered to contribute from day one. Regardless of your role—be it in production, sales, or engineering—you will play a vital part in our collective success.

Our workplace is built on support, teamwork, and respect. We celebrate our achievements together and provide assistance during challenges. This collaborative spirit fosters an environment that feels welcoming and inclusive.

You will be surrounded by talented, dedicated, and kind individuals who are committed to our mission: delivering solutions that enhance safety and strength in construction. Our values and culture make 3M a distinctive place to grow your career.

YOUR ROLE

As a Customer Engagement Specialist, you will play a crucial role in nurturing relationships and ensuring a positive retail experience for our National Retail clients in the Northern California region. Your responsibilities will include:

  • Building and maintaining strong connections with local customers, executing projects tailored to National Retail clients, and achieving objectives set by the National and Regional teams.
  • Collaborating with National Retail Regional Managers to support sales strategies and relay important market insights to management to enhance customer satisfaction.
  • Participating in training sessions within the territory as needed.

KEY RESPONSIBILITIES (% of Time)

  • Engage with existing National Retail customers at the store level by installing and maintaining marketing materials, identifying cross-merchandising opportunities, and building displays. (85%)
  • Coordinate with National Retail Regional Managers and other sales personnel to ensure the successful execution of territory projects and initiatives. (10%)
  • Manage various administrative tasks, including CRM management, scheduling, business planning, and timely submission of expense reports. (5%)

QUALIFICATIONS

To excel in this role, the following qualifications are preferred:

  • Associate's degree is preferred.
  • 1-2 years of experience in retail merchandising or sales.
  • Strong customer focus with the ability to build and maintain productive relationships.
  • Proactive approach to identifying and addressing needs.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Effective communication skills, both verbal and written.
  • Attention to detail and commitment to quality work.
  • Basic carpentry skills and familiarity with common construction tools.
  • Proficient in Microsoft Office Suite and other relevant software.

TRAVEL REQUIREMENTS

This position requires approximately 25% domestic travel.

WORK STATUS & LOCATION

This is a full-time, non-exempt position based in the Bay Area or Sacramento.

RELOCATION

Please note that relocation assistance is not available for this position.

3M is an equal opportunity employer, committed to creating a diverse and inclusive workplace. Employment decisions are made based on merit and business needs, without regard to race, color, national origin, sex, gender identity, sexual orientation, age, religion, disability, or any other protected status.

All job offers are contingent upon a successful background check and drug screening.