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Automotive Customer Care Specialist
1 month ago
Mataga of Stockton is a family-owned and operated dealership that has been serving the San Joaquin Valley for over 30 years. As a GM Certified Franchise Dealership, we strive to provide our customers with exceptional service and support.
Job SummaryWe are seeking a highly motivated and customer-focused Automotive Customer Care Specialist to join our team. In this role, you will be responsible for monitoring and following up with potential customers, providing outstanding customer service, and working closely with our Sales team to ensure a seamless customer experience.
Key Responsibilities- Monitor and follow up with potential customers via leads from various sources, including the internet, phone, and visits to the dealership.
- Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
- Work closely with the Sales team to schedule appointments, assist customers, and provide vehicle information.
- Perform surveys with customers to gather feedback and improve our services.
- Assist with loan applications, trade-in questions, and other customer-related tasks as needed.
- High school diploma or equivalent.
- Excellent customer service and communication skills.
- Ability to establish rapport and build relationships with customers.
- Strong multi-tasking and organization skills.
- Professional appearance and demeanor.
- Passion for the automotive industry and new vehicles.
- Computer savvy with the ability to manage multiple applications.
- Flexibility in scheduling, including weekends and holidays.
At Mataga of Stockton, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about the automotive industry, we encourage you to apply for this exciting opportunity.
