Healthcare Customer Service Specialist

2 months ago

Stockton, California, United States Physical Rehabilitation Network Full time
Position Overview:
As a Patient Service Representative, you will play a vital role in our organization, delivering outstanding customer service and administrative assistance to guarantee a seamless and positive experience for our patients.

Key Responsibilities:

Patient Engagement:
Welcome and assist patients with professionalism and empathy. Schedule appointments and address patient inquiries both in person and via phone. Accurately collect and verify patient information, insurance details, and necessary documentation.

Contribute to fostering a positive workplace culture, ensuring that patient needs are met during transitional therapy periods.

Provide excellent customer service with a friendly demeanor.

Administrative Duties:
Maintain patient records, ensuring all documentation is complete and precise.

Help keep the front office organized and tidy. Collaborate with clinical staff to facilitate a smooth patient experience.

Assist with front office tasks during downtime, including but not limited to:
answering phones, scanning documents into charts, scheduling patients, processing payments, filing, and faxing.

Communication and Coordination:
Effectively liaise between patients, clinical staff, and other departments within the facility. Communicate professionally to address patient concerns or inquiries.

General Operations:
Ensure a clean and organized reception area.
Assist in managing inventory and ordering office supplies as necessary. Participate in team meetings and contribute ideas for process enhancements.

Cleaning and Maintenance:
Maintain cleanliness and organization of therapy areas and equipment.

Physical Requirements:

Sitting:
Prolonged periods of sitting at a desk while working on a computer and paperwork.

Manual Dexterity:
Ability to use a computer keyboard and perform tasks requiring dexterity.

Vision:
Clear vision for reading and analyzing documents.

Communication:
Ability to communicate effectively both verbally and in writing.

Mobility:
Occasional movement within the office environment.

Qualifications:
High school diploma or equivalent; additional education in healthcare administration is advantageous. Proven experience in a customer service role, preferably in a healthcare setting. Proficiency in office software and scheduling systems. Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment. Attention to detail and accuracy in managing patient information and documentation.

Note:
This job description serves as a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and management directives.

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