Healthcare Customer Service Specialist

2 months ago

Stockton, California, United States Physical Rehabilitation Network Full time
Position Overview:
As a Patient Service Representative at Physical Rehabilitation Network, you will play a crucial role in delivering outstanding customer service and administrative assistance, ensuring that our patients have a seamless and positive experience.

Key Responsibilities:

Patient Engagement:
Welcome patients with professionalism and kindness. Schedule appointments and handle patient inquiries both in person and via phone. Accurately collect and verify patient information, insurance details, and necessary documentation.

Contribute to a supportive work environment and foster a culture that prioritizes patient needs during therapy transitions.

Provide exceptional customer service with a friendly demeanor.

Administrative Duties:
Maintain accurate patient records and ensure all documentation is complete.

Assist in keeping the front office organized and tidy. Collaborate with clinical staff to guarantee a smooth patient journey.

Support front office operations during downtime, including:
answering calls, scanning documents, scheduling patients, processing payments, filing, and faxing.

Communication and Coordination:
Effectively liaise between patients, clinical personnel, and other departments. Communicate professionally to address any patient concerns or inquiries.

Operational Support:
Keep the reception area clean and organized.
Assist in managing inventory and ordering office supplies as necessary. Participate in team meetings and share ideas for enhancing processes.

Cleaning and Maintenance:
Ensure the cleanliness and organization of therapy areas and equipment.

Physical Requirements:
Sitting:
Extended periods of sitting at a desk while working on a computer and paperwork.

Manual Dexterity:
Ability to use a computer keyboard and perform tasks requiring fine motor skills.

Vision:
Clear vision for reading and analyzing documents.

Communication:
Ability to communicate effectively both verbally and in writing.

Mobility:
Occasional movement within the office environment.

Qualifications:
High school diploma or equivalent; additional education in healthcare administration is advantageous. Proven experience in a customer service role, preferably in a healthcare setting. Proficiency in office software and scheduling systems. Strong interpersonal skills and the ability to maintain professionalism in a dynamic environment. Attention to detail and accuracy in managing patient information and documentation.

Note:
This job description provides a general overview of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and management directives.

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