Healthcare Customer Service Specialist

2 months ago

Stockton, California, United States Physical Rehabilitation Network Full time
Position Overview:
As a Patient Service Representative at Physical Rehabilitation Network, you will play a vital role in delivering outstanding customer service and administrative assistance, ensuring a seamless and positive experience for our patients.

Key Responsibilities:

Patient Engagement:
Welcome patients with professionalism and kindness. Schedule appointments and handle patient inquiries both in person and via phone. Accurately collect and verify patient information, insurance details, and necessary documentation.

Contribute to fostering a positive work environment and culture within the clinic, ensuring that patient needs are met during transitional therapy periods.

Provide exceptional customer service with a friendly demeanor.

Administrative Duties:
Maintain patient records, ensuring all documentation is complete and precise.

Assist in keeping the front office area organized and tidy. Collaborate with clinical staff to guarantee a smooth patient experience.

Support front office tasks during downtime, including but not limited to:
answering phone calls, scanning documents into charts, scheduling patients, processing payments, filing, and faxing.

Communication and Coordination:
Effectively liaise between patients, clinical staff, and other departments within the facility. Communicate professionally to address patient inquiries or concerns.

Operational Support:
Maintain a clean and organized reception area.
Assist in managing inventory and ordering office supplies as necessary. Participate in team meetings and contribute ideas for process enhancement.

Cleaning and Maintenance:
Ensure cleanliness and organization of therapy areas and equipment.

Physical Requirements:
Sitting:
Extended periods of sitting at a desk while working on a computer and paperwork.

Manual Dexterity:
Ability to utilize a computer keyboard and perform tasks requiring dexterity.

Vision:
Clear vision for reading and analyzing documents.

Communication:
Ability to communicate effectively both verbally and in writing.

Mobility:
Occasional movement within the office environment.

Qualifications:
High school diploma or equivalent; additional education in healthcare administration is advantageous. Proven experience in a customer service role, preferably in a healthcare setting. Proficiency in office software and scheduling systems. Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment. Attention to detail and accuracy in managing patient information and documentation.

Note:
This job description provides a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and management directives.

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