Housekeeping Attendant

13 hours ago

Leesburg, Virginia, United States Lansdowne Resort Full time
Job Summary

We are seeking a highly motivated and detail-oriented Room Attendant to join our team at Lansdowne Resort. As a Room Attendant, you will be responsible for ensuring that our guest rooms are clean, comfortable, and well-maintained.

Key Responsibilities
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Clean guest rooms by category priority.
  • Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
  • Service assigned guest rooms.
  • Empty trash containers and ashtrays.
  • Remove all dirty terry and replace with clean par to designated layout.
  • Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
  • Replace facial, toilet tissue, and bathroom amenities in correct amount and location.
  • Inspect condition of bathrobes and replace soiled/damaged ones.
  • Remove dirty bed linen and make up bed with clean linen.
  • Replace laundry bags and slips.
  • Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack.
  • Dust and polish all furniture.
  • Realign furniture to floor plan.
  • Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
  • Check under bed(s), chairs, and sofa for debris and remove if present.
  • Inspect condition of all furniture for tears, rips, or stains; report any damages to the supervisor.
  • Remove all dust, debris, and foreign particles from upholstered furniture, including crevices and under cushions.
  • Dust pictures, frames, and mirrors.
  • Remove dust and debris on television, VCR, clock radio, remote control, and cable box.
  • Set correct time on clock; correct TV channel; correct movie rental insert.
  • Clean all lamps and light switches; check for proper working order.
  • Remove dust, spots, and smears from windows, ledges, and frames.
  • Remove dust, grease, and smears from telephones and reposition properly.
  • Empty liquid from ice bucket and wipe all surfaces dry.
  • Remove dust on drapes weekly and realign to correct position daily.
  • Inspect condition of amenities in desk, drawers, and guest service directory; replace designated amounts at proper locations within the room.
  • Remove trash, debris, and cobwebs from balcony/patio.
  • Inspect condition of planters and plants; remove debris.
  • Remove dust, dirt, marks, and fingerprints from entrance door(s).
  • Ensure presence of fire safety, rate cards, and DND sign. Inspect condition and replace as needed.
Requirements
  • Prior experience within a four-star hotel brand preferred.
  • Ability to utilize computer software and hardware required.
  • Ability to easily maneuver on computer keyboard required.
  • Ability to learn, utilize, and communicate effectively via company-issued communication devices (e.g., Nextel phones, etc).
  • Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
  • Knowledge of additional language(s) preferred.
  • Must be customer-service oriented and have excellent hospitality skills.
  • Must be able to calculate basic mathematic functions.

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