Electronics Repair Specialist

2 weeks ago


Southlake, Texas, United States Asurion Full time
Job Summary

We are seeking a highly skilled and motivated Electronics Repair Specialist to join our team at Asurion. As a key member of our retail team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Resolve customer issues by troubleshooting and repairing their electronic devices
  • Consistently sell the Connected Home product and provide excellent service and technical/repair support to customers
  • Learn and apply the details of the Connected Home product, including how to gain an understanding of the customer's technology and offer and sell protection/tech support solutions to meet their needs
  • Perform in your role and achieve your goals by providing excellent sales, service, and technical/repair support, and creating satisfied customers, in accordance with Asurion's Core Values
  • Expand your knowledge of ubreakifix's products and culture
  • Deliver world-class customer service
  • Demonstrate ubreakifix's Core Values in all interactions
  • Be responsible for inventory management, including picking, packing, shipping, receiving, and handing off packages to delivery drivers in an accurate and efficient manner
  • Work with cross-functional teams to deliver on programs/processes
  • Provide feedback on work instructions and improve process flow
  • Self-manage and set priorities while multi-tasking in a fast-paced environment
  • A passion for solving problems and delivering solutions
  • A love for people and the devices that enrich their lives
  • One or more years of customer service/retail sales experience preferred
  • A willingness to learn and leverage sales resources provided by Asurion
  • Reliable and flexible when it comes to dealing with difficult situations
  • The ability to quickly adapt in an ever-changing environment
  • Motivated to meet and exceed evolving key performance objectives
  • Ability to work a flexible retail schedule
  • Six months experience with product service support or electronics troubleshooting
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent preferred
  • Willing to undergo and pass a background check including Criminal and Drug Test
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
Work Environment

This job operates in a retail environment. The role routinely uses standard office equipment such as computers, phones, printers/scanners, and packing equipment for orders.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Bending, sitting, lifting, and standing based on the need of the business, up to 75 lbs.
  • Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.
Requirements

Competitive pay and benefits including health, dental, and vision

Retirement savings plan

Paid time off

Continuing education support

Ongoing training to grow your skills



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