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Guest Relations Supervisor

2 months ago

New York, New York, United States Santi Full time

Join our team as a Head Host at Santi

We are seeking a dedicated and professional Head Host to be the welcoming face of our establishment. In this pivotal role, you will be responsible for orchestrating the guest experience from the moment they arrive, ensuring that every visitor feels valued and appreciated.

Key Responsibilities:

  • Collaborate with management and front-of-house staff to enhance service operations and elevate guest satisfaction.
  • Oversee daily dining room activities, including managing guest flow, table assignments, and service timing to optimize efficiency.
  • Welcome guests warmly upon arrival, creating a positive first impression.
  • Manage the reservation system effectively, ensuring efficient table allocation and accommodating guest preferences.
  • Maintain composure and organization during peak service times, facilitating a smooth seating process.
  • Communicate effectively with the service team to address guest seating, special requests, and adjustments seamlessly.
  • Assist in managing the waitlist during busy periods, providing accurate wait times and enhancing the guest experience.
  • Train and mentor front-of-house staff, fostering a culture of excellence and continuous improvement.
  • Ensure compliance with health, safety, and sanitation standards, adhering to all applicable regulations.
  • Participate in the recruitment and onboarding of new front-of-house team members.
  • Handle guest inquiries and concerns with professionalism, ensuring satisfactory resolutions.

What to Expect:

  • Competitive compensation and benefits package, including paid sick leave and vacation time.
  • Opportunities for professional growth within a dynamic team environment.
  • A supportive team dedicated to enhancing the guest experience.

Compensation and Benefits:

  • Annual salary of $80,000.
  • Health insurance coverage.
  • Pre-tax transit benefits.
  • Paid time off.

Position Requirements:

  • Minimum of 2 years of experience in a fine dining or high-volume restaurant setting, with a focus on guest interaction.
  • Strong interpersonal and communication skills to ensure guests feel welcomed.
  • Excellent organizational abilities and multitasking skills in a fast-paced environment.
  • Familiarity with reservation and POS systems is preferred.
  • Professional appearance and demeanor.
  • Ability to remain calm under pressure and handle challenging situations with tact.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Willingness to obtain necessary food protection certification.

Physical Demands:

  • Ability to adapt to various job demands and complete tasks as required.
  • Capability to operate necessary restaurant equipment.
  • Ability to manage stress in high-pressure situations.
  • Physical ability to lift and move equipment weighing up to 50 pounds.
  • Willingness to work varied hours based on business needs.
  • Ability to stand for extended periods, up to 8-10 hours a day.

Santi is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees.