Assistant General Manager

1 day ago

Richmond, Virginia, United States Holiday by Atria - Virginian Full time
Overview:
We strive to create a supportive environment where our team members can thrive in their work, helping our residents enjoy their homes and lives. To achieve this, we cultivate the diverse talents of our team members to achieve something together that they could not do alone. At Holiday by Atria - Virginian, we offer competitive pay and outstanding benefits, including paid holidays and PTO, community rewards, and a comprehensive benefits package. As a valued team member, you'll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

Responsibilities:


In this role, you will be responsible for ensuring a well-maintained community with excellent service to our residents. You will direct the dining room and housekeeping teams, setting the tone for making mealtimes unique and memorable and ensuring residents are delighted with their housekeeping services. Your responsibilities will include hiring, orienting, scheduling, training, coaching, and counseling dining room waitstaff and housekeeping staff. You will also provide timely feedback to the team and consistent performance management. Additionally, you will establish and manage labor and supplies budgets and expenses, manage schedules in accordance with resident census and budgets, and control overtime within prescribed standards. You will work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services. You will review the daily menu with residents and staff, coordinating room service delivery where applicable. You will provide quality and compliance leadership, responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensuring all life/safety rules are followed. You will train the team on Company standards, including cleanliness, sanitation, appearance, service, and satisfaction. You will visually confirm that all tables are set according to Company standards. You will solve issues before they become problems or complaints. You will assist the General Manager/Executive Director with all aspects of community operations and act as Manager on Duty when the General Manager/Executive Director is not on site. You may perform other duties as needed and/or assigned.


Qualifications:
We are looking for a highly skilled and experienced individual with a High School Diploma or General Education Degree (GED) required and an Associate's Degree preferred. You should have at least two years of prior work experience in front of house supervision and leadership, with experience in managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management. You should be able to work in a team setting and provide strong customer service. You should have basic computer skills in Microsoft Word, Excel, and Outlook. You should be able to carry a serving tray with at least 4 meals and/or beverages at any given time and clean apartments and dining rooms as needed. You should have a valid driver's license and be able to meet and comply with the Company's Motor Vehicle Policy standards.

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