Assistant General Manager

24 hours ago

Richmond Heights, Virginia, United States Charter Senior Living Full time
Job Title: Assistant General Manager

Shamin Hotels is seeking an experienced and dynamic Assistant General Manager to join our team. As a key member of our hotel management team, you will be responsible for overseeing all aspects of hotel operations to ensure smooth functioning, excellent guest experience, and profitability.

Key Responsibilities:
  • Provide strong leadership to the hotel staff, including department heads, to ensure alignment with the hotel's goals and objectives.
  • Supervise and manage all hotel personnel, including hiring, training, scheduling, evaluating, and disciplining as necessary.
  • Foster a positive work environment that encourages teamwork, collaboration, and high morale among staff members.
  • Oversee day-to-day operations of the hotel, including accounting, front desk, housekeeping, food and beverage, maintenance, and other departments.
  • Develop and implement operational policies and procedures to ensure efficient and effective hotel management.
  • Monitor and analyze hotel performance metrics, such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores, and take corrective actions as needed.
  • Ensure exceptional guest service by setting and maintaining high standards for customer service and hospitality throughout the hotel.
  • Address guest complaints and concerns promptly and effectively to ensure guest satisfaction and retention.
  • Implement strategies to enhance the overall guest experience and exceed guest expectations.
Requirements:
  • Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field.
  • Prior experience in the hospitality industry, with progressively increasing levels of responsibility.
  • Previous experience in hotel management, including roles such as a Director or Department Head.
  • Strong track record of leadership, team management, and achieving operational and financial goals.
  • Excellent leadership and management skills, with the ability to motivate and inspire a diverse team.
  • Strong business acumen and financial management skills, including budgeting, forecasting, and cost control.
  • Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.
  • Problem-solving and decision-making abilities, with a focus on finding innovative solutions to complex challenges.
  • Proficiency in hotel management software and technology systems, including property management systems (PMS) and revenue management systems.
  • Attention to detail and a commitment to maintaining high standards of quality and service.
  • Flexibility and adaptability to thrive in a fast-paced and dynamic environment.
About Us:

Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. We are deeply rooted at the forefront of the hospitality industry, with a commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for our associates.

We are an equal opportunity employer and welcome applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

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