Assistant General Manager

3 days ago

Richmond, Virginia, United States Holiday by Atria - Virginian Full time
Overview

We strive to create a supportive environment where employees can thrive in their work, helping our residents thrive in their homes. Our goal is to enhance the lives and exceed the expectations of those we serve every day.

To achieve this, we cultivate the diverse talents of our team members to achieve something together that they could not do alone.

Atria Senior Living's family of brands has immediate openings for individuals looking for a career with competitive pay and outstanding benefits, including:

  • Paid holidays and PTO
  • Community employees may receive annual anniversary rewards dependent on classification
  • Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
  • Benefits package also includes Health, Dental, Vision, and Life Insurance
  • Retirement Savings Plan / 401(k) employer match
  • Tuition reimbursement (U.S Based Communities)

As a valued team member at Atria, you'll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

Responsibilities

In the role of Assistant General Manager (AGM), you are responsible for ensuring a well-maintained community with excellent service to our residents.

You will direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.

Provide timely feedback to team and consistent performance management.

Establish and manage labor and supplies budget and expenses.

Manage schedules in accordance to resident census and budgets, and control overtime within prescribed standards.

Provide high levels of customer service and create a restaurant-style dining atmosphere.

Work closely with Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.

Review the daily menu with residents and staff, coordinating room service delivery where applicable.

Provide quality and compliance leadership.

Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.

Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.

Visually confirm that all tables are set according to Company standards.

Solve issues before they become problems or complaints.

Assists the General Manager/Executive Director with all aspects of community operations.

Act as Manager on Duty when the General Manager/Executive Director is not on site.

May perform other duties as needed and/or assigned.

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