Room Service Attendant

2 weeks ago


Durham, North Carolina, United States Shaner Hotel Group Full time
Job Overview

As a vital member of our housekeeping team, you will play a key role in maintaining the cleanliness and overall presentation of our guest accommodations. Your commitment to excellence will ensure that every guest enjoys a comfortable and welcoming environment.

Key Responsibilities
  • Availability to work a flexible schedule, including weekends and holidays.
  • Address guest concerns promptly to ensure satisfaction.
  • Uphold high standards of cleanliness and quality during daily tasks.
  • Adhere to all safety protocols and housekeeping procedures.
  • Thoroughly clean and service assigned guest rooms based on established priorities.
  • Restock and organize cleaning carts at the end of each shift.
  • Participate in deep cleaning and seasonal tasks as assigned.
  • Perform additional duties as required.
Essential Duties

Maintain the hotel's standards of cleanliness by effectively cleaning guest rooms as assigned. Report any maintenance issues and respond to guest requests or complaints while ensuring the confidentiality and security of all guest accommodations.

Qualifications
  • At least one year of cleaning experience; hotel experience is preferred.
  • Strong communication skills to interact effectively with guests and team members.
  • Familiarity with proper chemical handling and safety practices.
  • Bilingual skills in English and Spanish are advantageous.
  • Knowledge of local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading hospitality management company known for its award-winning properties. With a diverse portfolio of over 65 hotels across various segments, we pride ourselves on delivering exceptional service and quality. Our team is dedicated to providing a supportive environment for our employees, fostering growth and development within the hospitality industry.

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