Client Engagement Specialist
2 months ago
Client Engagement Specialist
The Client Engagement Specialist at Trimble Integrations is responsible for leveraging in-depth knowledge of App XChange solutions to enhance our clients' experiences. This role demands collaboration across various departments to provide proactive assistance to our clientele, focusing on product expertise, upselling opportunities, and contract renewals.
Key Attributes:
- Confident and open to coaching.
- Possesses a positive outlook and tenacity in achieving goals.
- Self-motivated with minimal need for oversight.
- Exhibits integrity and reliability in all interactions.
- Maintains professionalism under pressure.
- Adapts swiftly to changing partner and organizational needs.
- Highly organized with strong time management capabilities.
- Sets and tracks personal and organizational objectives.
- Achieves sales targets through established processes and tools.
- Builds and nurtures long-term relationships with both external partners and internal teams.
- Exhibits excellent communication skills, fostering respectful dialogue at all organizational levels.
- Demonstrates strong analytical and problem-solving abilities.
- Thinks strategically while valuing an entrepreneurial mindset.
- Connects easily with individuals across the organization.
- Enjoys hard work while maintaining a fun atmosphere.
- Act as the primary liaison and advocate for a select group of App XChange clients.
- Establish and maintain relationships with key decision-makers, including C-Suite executives.
- Drive customer satisfaction and ensure clients achieve success with the platform.
- Communicate product updates effectively to clients and end-users.
- Gather and relay customer feedback to internal product teams for enhancements.
- Engage with strategic partners and internal teams clearly and proactively, ensuring alignment on plans and expectations.
- Familiarity with Sage 300 CRE construction accounting software.
- Experience with Spectrum by Viewpoint construction software.
- Knowledge of Vista by Viewpoint construction management software.
- Understanding of the construction life-cycle, including accounting and project management practices.
- Bachelor's degree preferred.
- Prior experience in account management or project management.
- Knowledge of APIs and large database systems.
- Experience in selling to existing customers.
- Attention to detail is crucial.
- Exceptional written and verbal communication skills.
- Proven success in customer interactions.
- Strong problem-solving and process improvement capabilities.
- Demonstrated analytical skills.
- A balanced approach to work and enjoyment.
Trimble offers a competitive compensation range and a comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, and retirement plans. Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.
Trimble is committed to diversity and inclusion, providing equal employment opportunities without regard to race, color, gender identity, sexual orientation, religion, age, disability, veteran status, or any other legally protected characteristic. We also offer reasonable accommodations for individuals with disabilities or religious beliefs during the application process.
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