Client Service Specialist
1 month ago
At CityVet, we prioritize the well-being of our staff members, recognizing the importance of caring for people and their pets. Our team is dedicated to creating a positive and welcoming environment for all clients.
We are seeking a Client Service Specialist to join our team at CityVet - Westminster. As a key point of contact, you will be responsible for ensuring a pleasant client experience and building relationships with clients that result in loyal brand ambassadors.
Key Responsibilities:
- Manage appointment check-ins, book new appointments, and partner with the team on proper discharge information for grooming, clinic, walk-ins, technician appointments, boarding, and retail appointments.
- Understand, communicate, and properly prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
- Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, caring for clients during their wait, and alerting the staff of the clients arrival.
What We Offer:
- Generous pet-care discounts
- Uniform allowance
- Flexible schedules
- Growth opportunities
We prioritize meeting the full range of physical and mental well-being needs of our people, offering a competitive benefits package, including health insurance, life insurance, disability insurance, paid time off, a 401k program, vision and dental insurance, and HSA options.
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