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Front Desk Representative

2 months ago


Round Rock, Texas, United States Hotel Equities Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hotel Equities. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.

Key Responsibilities
  • Guest Services: Greet and welcome guests upon arrival, register guests into the computer, and provide accurate and timely information and services.
  • Reservations and Check-in/Check-out: Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Process check-ins and check-outs efficiently and accurately.
  • Cash Handling and Security: Accept payment for guests' accounts, maintain a house bank, and make deposits and accurate reports of receipts daily. Properly handle and account for keys.
  • Problem Resolution: Promptly respond to and resolve guest complaints in a professional and courteous manner.
  • Communication: Answer telephone promptly and properly, being polite, courteous, and friendly. Communicate effectively with guests, supervisors, and other departments.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Previous experience in a hotel or hospitality setting, preferably with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Excellent communication and interpersonal skills, basic computational ability, and basic computer skills. Ability to work a flexible schedule, including nights, weekends, and holidays.
Benefits
  • Medical/Dental/Vision: Comprehensive health insurance package.
  • Vacation & Holiday Pay: Generous paid time off and holidays.
  • Same-day pay available: Convenient access to your earnings.
  • Employee Assistance Program: Confidential support for personal and professional challenges.
  • Career Growth Opportunities/Manager Training Program: Opportunities for advancement and professional development.
  • Reduced Room Rates throughout the portfolio: Exclusive discounts for employees and their families.
  • Third Party Perks: Discounts on movie tickets, attractions, and other experiences.
  • 401(k): Retirement savings plan with company match.
  • Employee assistance program: Support for personal and professional challenges.
  • Employee discount: Discounts on hotel stays and services.
  • Flexible schedule: Opportunities for flexible scheduling and work-life balance.
  • Flexible spending account: Tax-advantaged account for healthcare and dependent care expenses.
  • Life insurance: Basic life insurance coverage.
  • Parental leave: Paid time off for new parents.
  • Referral program: Incentives for referring friends and family to join our team.