Customer Service Representative

4 weeks ago


Pomona, California, United States U-Haul Full time

U-Haul Service Ambassador

As a U-Haul Service Ambassador, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys. You will work as part of a supportive team to inspect and maintain equipment, assist customers, and use up-to-date technology to dispatch and return equipment. This position offers on-the-job education and opportunities for advancement.

Responsibilities:

  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements:

  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:

  • Career stability.
  • Opportunities for advancement.
  • Mindset App Reimbursement.
  • Gym Reimbursement Program.
  • Health insurance & Prescription plans, if eligible.
  • Paid holidays, vacation, and sick days, if eligible.
  • Life insurance.
  • MetLaw Legal program.
  • MetLife auto and home insurance.
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
  • 401(k) Savings Plan.
  • Employee Stock Ownership Plan (ESOP).
  • 24-hour physician available for kids.
  • Dental & Vision Plans.
  • Business travel insurance.
  • You Matter EAP.
  • LifeLock Identity Theft Protection.
  • Critical Illness/Group Accident Insurance.
  • Dave Ramsey's SmartDollar Program.


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