Customer Service Representative

1 month ago


Pomona, California, United States Dynamic Office & Accounting Solutions Full time
Job Title: Customer Service RepresentativeJob Summary

We are seeking a highly skilled Customer Service Representative to join our team at Dynamic Office & Accounting Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships.

Key Responsibilities
  • Respond to incoming calls and emails from clients, providing timely and effective solutions to their inquiries and concerns.
  • Assist clients in placing orders, coordinating deliveries, and addressing any issues or complaints they may have.
  • Ensure accurate and timely entry of order details into our system, maintaining data integrity and compliance with company policies.
  • Handle customer complaints or issues with empathy, patience, and professionalism, striving for prompt resolution and exceeding client expectations.
Requirements
  • Experience in customer service, preferably in a call center or retail environment.
  • Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
  • Strong organizational and problem-solving abilities, with attention to detail and a commitment to quality.
  • Familiarity with construction-related products and services is a plus.
What We Offer

As a Customer Service Representative at Dynamic Office & Accounting Solutions, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service and exceeding client expectations. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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