Service Coordinator

1 week ago

Plant City, Florida, United States Everglades Equipment Group Full time
Job Overview

The Service Writer plays a crucial role in supporting the service department's efficiency and organization. This position involves assisting the service manager in ensuring that all service-related documentation and records are accurate and up-to-date, contributing to the overall functionality of the dealership.

Key Responsibilities:

  • Responds to inquiries from both internal and external customers regarding service operations.
  • Initiates and manages work orders as per the directives of the Service Manager or Shop Foreman, ensuring proper tracking until completion and invoicing.
  • Maintains an organized service library, ensuring that all materials such as bulletins, manuals, and multimedia resources are current and accessible under the supervision of the Service Manager.
  • Handles the filing and record-keeping for the Service Department, ensuring all documents are systematically organized.
  • Updates customer profiles by inputting relevant information derived from service work orders, including equipment details and hours of service.
  • Assists in managing incoming service phone calls, providing necessary information and support.
  • Oversees the inventory of accessories and supplies, preparing orders for replacements as needed.
  • May compile efficiency reports for Service Technicians and other necessary documentation as required.
  • May be involved in processing warranty claims and product improvement requests, including charge calculations and follow-up submissions.
  • Performs additional duties as assigned by management to support the service department.

Qualifications:

  • Fundamental understanding of accounting principles.
  • Proficient in using standard desktop applications, including Microsoft Office and internet tools.
  • Familiarity with office procedures and practices.
  • Basic knowledge of mechanical and technical terminology is advantageous.
  • Demonstrated mechanical aptitude.
  • High School Diploma or equivalent experience is required.

Reporting Structure: This position reports directly to the Service Manager or Site Manager.

Supervisory Responsibilities: None.

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