Executive Director of Entertainment Operations

3 days ago


Norco, California, United States Bowlero Corporation Full time
Job Summary

The General Manager is a key leadership position at Bowlero Corporation, responsible for overseeing the day-to-day operations of our entertainment centers. This role requires a unique blend of business acumen, customer service skills, and leadership abilities.

Key Responsibilities
  • Revenue Generation and Management: Develop and implement financial operational plans and budgets to achieve center revenue goals. Monitor labor costs and other expenses to ensure profitability.
  • Operational Excellence: Manage the day-to-day operations of the center, including scheduling, planning, and organizing. Communicate effectively with team members to ensure seamless execution.
  • Team Development and Training: Supervise and direct regular training for all staff members to ensure proficiency in guest service, food and beverage operations, loss prevention, and company operating standards.
  • Performance Review and Improvement: Conduct regular meetings with the management team to review performance and offer direction. Analyze profit and loss statements to adjust action plans accordingly.
  • Guest Satisfaction: Achieve and maintain overall guest service goals. Ensure customer complaints are resolved promptly and guests are completely satisfied.
  • Flexibility and Adaptability: Work varying shifts, including weekends, holidays, and extended workdays as needed by the center.
Requirements
  • Leadership Experience: 5+ years of management experience in a fast-paced environment.
  • Education: Bachelor's degree in a related field.
  • Business Acumen: Basic business math, accounting skills, and strong analytical and decision-making skills.
  • Team Player: Strong team player with exceptional people development skills.
  • Customer Service: Proven customer service skills with a focus on delivering exceptional guest experiences.
  • Technical Skills: Knowledge of POS register systems and solid communication skills.

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