Business Operations Manager

3 days ago

Clearwater FL USA, United States WICKSHIRE SENIOR LIVING GROUP Full time
Job Summary:

As a Business Operations Manager at Wickshire Senior Living Group, you will lead and perform the business operations of a community, serving as a liaison with associates, the home office, residents, and responsible parties in areas such as accounts payable and receivable, human resources, financial reporting, and resident and associate records.

Key Responsibilities:
  • Attract, retain, coach, motivate, and lead an energetic, welcoming concierge team; hold the team accountable for meeting all mission, quality, safety, and other performance standards.
  • Maintain all resident and associate files.
  • Manage the community's Accounts Receivable by invoicing customers, posting payments, and tracking non-routine and miscellaneous services requiring billing entries.
  • Process payables, ensuring timely submission; research issues and partner with accounting/finance for resolution.
  • Partner with the Executive Director to monitor community financial reports and budgets, research and report on variances, and support other directors in managing expenses.
  • Serve as a liaison with Human Resources and onsite resource for associates to manage associate records, benefits, payroll, leaves of absence, and other HR-related functions.
  • Process community-level payroll functions by monitoring punch detail and approving entries, updating records as needed, and working to resolve payroll-related associate questions and issues.
  • Coordinate with other Leadership Team members on the screening, hiring, and onboarding of new associates.
  • Where offered, process Medicaid billing and receivables.
  • Serve as a back-up to the concierge desk.
  • Serve as Manager on Duty.
  • Lead and/or participate in required in-service training and education programs.
  • Ensure compliance with Federal, State, and local regulations and Wickshire Senior Living Group's mission policies, procedures, and standards.
  • Complete all mandatory compliance, HIPAA, and state and federal regulatory training as required.
  • Maintain appropriate confidentiality.
Requirements:
  • Associate's degree in business, accounting, or a related discipline and a minimum of two years of experience in bookkeeping or office management or an equivalent combination of education and experience.
  • Bachelor's degree in business, accounting, or a related discipline strongly preferred.
Preferred Qualifications:
  • Excellent interpersonal skills and demonstrated ability to connect and communicate effectively, in English, with diverse populations.
  • Demonstrated ability to lead people and get results through others.
  • Ability to analyze and synthesize data from a variety of sources and to apply reason, logic, and advanced problem-solving skills to resolve complex issues.
  • Excellent written communication skills, including proper grammar and professional writing.
  • Ability to work in a fast-paced environment and to prioritize, organize, and manage multiple priorities.
  • Proficient in Microsoft Office suite and the ability to quickly master new software applications.
  • Strong customer orientation to older adults.

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