Port Operations Manager

2 days ago

Miami FL USA, United States SMS International Shore Operations Full time
Job Title: Port Operations Manager

Job Summary:

We are seeking a highly skilled Port Operations Manager to join our team at SMS International Shore Operations. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our port operations, including guest services, logistics, and staffing.

Key Responsibilities:

  • Oversee all logistical, staffing, and operational needs for Guest Port Services
  • Implement and maintain guidelines and procedures that meet and set policies and service standards
  • Ensure quality and reliability standards are maintained at all times and that clients are served with excellent levels of service
  • Lead by example and demonstrate commitment and performance to the company's vision and strategy
  • Perform work according to job requirements and work with accuracy and efficiency
  • Communicate and update management on progress of assigned tasks and/or related issues that require management's attention
  • Keep job knowledge current by staying informed and participating in training programs
  • Display cooperation and teamwork by being available on weekends, after hours, and on short notice, as required and requested by management

Requirements:

  • Associates degree or equivalent required in a related field; Bachelor's degree preferred
  • Minimum of three years successful supervisory/management experience in a customer service/logistics environment, preferably in the travel industry
  • Experience with computerized operating systems; proficiency in Microsoft Office (Word, Excel, and Outlook)
  • Strong leadership skills; evidence of engagement, driving progress and change
  • Strong analytical and problem-solving skills
  • Highly reliable, strong organization and project management skills
  • Effective communication skills across all forms/media as well as effective listening skills
  • Effective interpersonal and relationship-building skills
  • High degree of self-motivation, tenacity and drive
  • Able to work effectively in a multi-tasked, fast-paced environment, under tight deadlines; and be able to analyze and resolve issues independently

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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