Multifamily Community Operations Coordinator

2 weeks ago

Everett, Washington, United States Cushman Wakefield Multifamily Full time
Job Title

Multifamily Community Operations Coordinator

Job Description Summary

The Multifamily Community Operations Coordinator plays a crucial role in ensuring our properties are maintained to the highest standards, delivering exceptional service consistently.

This position involves fostering and leading a dynamic team to optimize property performance.

Key Responsibilities:

  • Oversee the daily operations of our community in a vibrant, fast-paced setting.
  • Support the Property Manager in managing all aspects of operations, including maintenance, improvements, lease management, budgeting, forecasting, reporting, collections, evictions, and marketing.
  • Enhance customer satisfaction by providing outstanding service and communication to residents and prospective tenants, thereby increasing renewals and revenue.
  • Ensure all lease and renewal documentation is completed accurately and in line with company standards.
  • Monitor and assess advertising effectiveness and client engagement.
  • Uphold the Cushman & Wakefield mission by exemplifying the best practices in property management.
  • Assist the Property Manager in supervising the on-site team, ensuring adherence to company policies and procedures.
  • Recruit, interview, and coach staff to maintain a high-performing team.
  • Maintain resident files according to company protocols.
  • Foster a positive living environment through effective conflict resolution and consistent follow-up.
  • Manage the community's budget and financial operations.
  • Collaborate with leasing staff to achieve leasing and marketing objectives.

Required Competencies:
  • Strong communication and customer service abilities.
  • Proficient in computer applications, including Microsoft Office Suite.
  • Solid office management, bookkeeping, and sales skills, along with excellent verbal and written communication.
  • Ability to identify leasing opportunities and set performance goals for staff.
  • Supervise daily team operations, ensuring compliance with all policies.
  • Work collaboratively with leasing staff to meet marketing and leasing targets.
  • Demonstrated leadership skills in team management.
  • Perform additional related duties as assigned.

Educational Requirements:
  • Bachelor's Degree preferred.
  • High School Diploma, GED, or equivalent technical/vocational training required.

Experience Requirements:
  • Minimum of 3 years in Property Management.
  • At least 1 year in a management role.

Work Environment:

This position is based in a professional office setting, utilizing standard office equipment. Regular travel between properties may be required, subject to varying weather conditions.


Physical Demands:

The physical requirements for this role include the ability to stand and walk for extended periods, ascend and descend stairs, and remain stationary for significant portions of the day. The role may require lifting or moving objects weighing up to 25 pounds.


Additional Information:

This job description is not exhaustive and may be subject to change. Cushman & Wakefield offers eligible employees a comprehensive benefits package, including health, vision, and dental insurance, retirement plans, and paid time off.

Compensation will be determined based on various factors, including geographic location and candidate qualifications.

Cushman & Wakefield is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

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