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Logistics Coordinator

2 months ago

Everett, Washington, United States Ziply Fiber Full time
Job Overview

Position Title: Logistics Coordinator

Union: IBEW 89

Compensation: $13.02 to $27.05 hourly based on experience

Benefits Include: Comprehensive health coverage encompassing medical, dental, vision, 401k, flexible spending accounts, paid sick leave, paid time off, parental leave, quarterly performance bonuses, training opportunities, career advancement, and educational reimbursement programs.

At Ziply Fiber, we are dedicated to enhancing the connected lives of our communities daily. We provide the fastest home internet service in the Northwest, focusing on areas that have been historically underserved by conventional internet providers. As our cutting-edge fiber network expands across WA, OR, ID, and MT, we are looking for team members who can assist us in achieving our objectives.

While we are building internet infrastructure, we are genuinely connecting with real individuals. Our goal is to foster relationships and deliver exceptional experiences to our customers and communities.

We uphold our values in every interaction:

Genuinely Caring: We recognize that our customers and colleagues are individuals, potentially our neighbors. We empathize with their situations and offer our undivided attention.

Empowering You: We enable our customers to select the products that best suit their needs, and we support our employees in implementing solutions that enhance the experiences of both customers and coworkers.

Innovation and Improvement: We continuously seek ways to enhance the experiences of our customers and each other.

Earning Your Trust: We build trust through clear and transparent communication, engaging as real people rather than as a faceless corporation.

Job Summary

Logistics Coordinators are integral members of a team dedicated to providing exceptional service to customers requiring technician support. The primary responsibility of the Logistics Coordinator is to oversee the dispatch system, ensuring that orders and repair requests are accessible to technicians and that customer commitments are fulfilled. Coordinators collaborate with various departments to escalate urgent repairs, rectify orders and tickets, and resolve issues that may negatively affect our customers. Direct interaction with customers is essential to inform them of potential provisioning or troubleshooting issues, access arrangements, or other customer-impacting information.

Key Responsibilities:

  • Interprets, analyzes, schedules, dispatches, and routes available field personnel for the completion of both simple and complex orders/tickets.
  • Utilizes menu-driven computer graphic mapping systems to monitor service order appointments and repair ticket deadlines, coordinating and/or reallocating field personnel to avoid jeopardy situations.
  • Engages with technicians via phone and chat to address inquiries and provide information.
  • Creates and/or updates service orders and trouble tickets.
  • Adheres to all relevant company policies and procedures.
  • Operates under direct supervision, informing the supervisor of any unusual conditions.
  • Demonstrates flexibility to work varied hours/days as needed.
  • May be required to undertake additional duties and tasks as assigned by the company.

Qualifications:

  • High School Diploma or equivalent.
  • Minimum of 2 years of experience in the telecommunications industry.
  • Basic keyboard skills, both alpha and numeric.
  • Able to operate a computer while engaging in conversation.
  • Fundamental understanding of dispatching techniques.
  • Proven ability to interpret maps effectively.

Knowledge, Skills, and Abilities:

  • Ability to work independently and apply sound judgment and reasoning skills to various situations.
  • Capacity to multitask and collaborate effectively with other personnel to meet deadlines.
  • Strong verbal and written communication skills, attention to detail, and organizational abilities.
  • Adept at working within critical deadlines.
  • Ability to adapt to rapidly changing priorities and schedules.
  • Commitment to providing excellent customer service.

Work Authorization:

Applicants must be authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for extended periods; most of the time is spent sitting comfortably with frequent opportunities to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work is conducted in an office environment with exposure to computer screens and necessitates extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily in a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment or be self-employed without obtaining written approval from Ziply Fiber. When holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. We will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as a condition of employment. Ziply Fiber may also require a pre-employment drug screening.

Ziply Fiber is a drug-free workplace.