Training and Development Manager

4 weeks ago

Sioux Falls, South Dakota, United States MedVantx Full time
Job Summary

This role is responsible for the development, implementation, and monitoring of training programs and workshops for new employees and those requiring skill enhancements. The successful candidate will perform audits to determine ongoing training needs, prioritize training programs, and serve as an audit proxy as needed.

Key Responsibilities
  • Develop, revise, and maintain training programs for all new hires at MedVantx, Inc.
  • Serve as the system administrator for the company Learning Management System, ensuring timely completion of applicable training.
  • Responsible for timely reporting of training and employee development programs to management.
  • Collaborate in the development and maintenance of the MedVantx process and procedure manual.
  • Serve as a proxy for compliance, conducting audits as needed.
  • Coordinate targeted training to ensure all applicable training objectives are met.
  • Perform additional training development activities, including management and employee development programs and Continuous Quality Improvement (CQI) processes.
  • Act as an in-house training consultant, designing training programs or processes.
  • Serve as the point of contact for client-owned training, collaborating with clients and MedVantx employees to ensure timely completion.
  • Responsible for all training programs developed and delivered at MedVantx, including technical and skills training, technical documentation, management and organizational development, recruitment, and employee relations management.
  • Demonstrate professionalism, courtesy, and discretion in dealing with internal and external customers.
  • Assist with process improvement documentation and technical manuals, reporting outstanding procedures and CQI team updates.
  • Assist with internal and external audits.
  • Perform other additional administrative duties as designed by management.
Critical Skills
  • Patient Focus.
  • Problem Solving/Analysis.
  • Adept time management is a must.
  • Communication Proficiency.
  • Aptitude to focus on the task at hand with little to no disruption.
  • Strengthened interpersonal skills and telephone etiquette expertise.
  • Demonstrate flexibility, professionalism, courtesy, and discretion in dealing with both internal and external customers.
  • The ability to hold staff accountable and follow through with direction.
Qualifications
  • Minimum of three years of experience in a business environment as a lead or training specialist.
  • Minimum of two years as a training specialist in a business (customer service) environment, including procedure manual development.
  • Minimum of three years of experience in a pharmacy environment.
  • Minimum of three years of experience with internal and external audits.
  • Minimum of three years of experience with process adherence.
  • Must have excellent organizational and oral/written communication skills.
  • Bachelor of Science or Business degree or related experience in a training and/or compliance capacity is required.
  • Ability to manage stressful situations with thorough knowledge gained in MedVantx services, products, operations, and systems.
  • Ability to coordinate activities of subject and product experts and excel in a 'train the trainer' environment.
  • Must possess a positive attitude.
  • Excellent written and verbal communication skills.
  • High Level of proficiency in Microsoft Office programs.
  • Organized, detail-oriented, and ability to work with limited supervision.
  • Must be able to pass pre-employment drug screening and background check.
  • Knowledge in mail-order pharmacy desired.

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